Man’s heel is ripped open after the Lime scooter he was riding to work suddenly stopped working

Man’s heel is ripped open after his Lime hire scooter suddenly stopped and threw him to the ground – as company admits to recurring glitch

  • A man had his heel ripped open after the Lime scooter seized and threw him off
  • The company was aware of similar complaints in New Zealand and Switzerland
  • Mr Madigan was forced to get stitches after the ordeal and needed antibiotics

A man had his heel ripped open after the Lime scooter he was using to ride to work seized up and threw him off.

Jordan Madigan, 26, contacted the company complaining that the incident had occurred on three separate occasions around Brisbane’s CBD.

On the third, the scooter threw him off so suddenly that it whipped around and struck his foot – which was enclosed in sneakers – so hard that it tore the skin right off.

A man had his heel ripped open after the Lime scooter he was using to ride to work seized up and threw him off

‘I had a leather work shoe on, but it was blood-soaked from the wound on the back of my heel. It had been cut open,’ Mr Madigan told The Brisbane Times. 

Mr Madigan was forced to get stitches after the ordeal and needed antibiotics and crutches for a few days.

His medical expenses totalled at about $175. 

He reached out to the company, who acknowledged that they were aware of similar complaints overseas.

Mr Madigan was forced to get stitches after the ordeal and needed antibiotics and crutches for a few days

Mr Madigan was forced to get stitches after the ordeal and needed antibiotics and crutches for a few days

Lime confirmed they had responded to similar accusations in New Zealand

Lime confirmed they had responded to similar accusations in New Zealand

Lime confirmed they had responded to similar accusations in New Zealand.

They told the Auckland Council the front wheels seizing up were caused by ‘a software glitch’ but didn’t go into further detail.

The glitch has also been reported in Switzerland.   

‘We recently became aware of an operational issue affecting certain scooters. While the issue is still under investigation, user safety is our first priority and affected scooters have been removed from circulation,’ a statement from the company read.

Lime’s public liability insurance in Brisbane is currently set for over $20million, above the state’s compliance standards.   



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