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Massive changes coming to Virgin Australia’s frequent flyers program

REVEALED: The massive changes coming to Virgin Australia’s frequent flyers points program because of coronavirus

  • Virgin Australia introduced major changes to its frequent flyer program
  • Changes come as the airline grounds majority of  its flights due to COVID-19 
  • Analysts say changes would slow members using points, draining their cash flow

Virgin Australia has introduced major changes to its frequent flyer program amid the coronavirus pandemic. 

The airline has suspended customers ability to transfer of points from its Velocity scheme to partner Singapore Airline’s KrisFlyer plan under the changes made last week.

It has also limited the purchase of retail gift cards using points to once a day.  

The changes come as Virgin Australia tries to stay afloat after grounding most of its flights last month after strict travel restrictions were put in place to slow the spread of the deadly disease.

Virgin Australia has limited the purchase of retail gift cards using points to once a day under the changes made last week

The airline also suspended customers ability to transfer of points from its Velocity scheme to partner Singapore Airline's KrisFlyer scheme

The airline also suspended customers ability to transfer of points from its Velocity scheme to partner Singapore Airline’s KrisFlyer scheme

Airlines earn revenue by selling loyalty points to credit card companies or retailers. It stays in their pockets as ‘unearned revenue’ until the customer uses them on flights or products.

As Virgin has no new revenue coming in, the company will be trying to halt loyalty members using up their points and draining their cash flow, Credit Suisse analyst Paul Butler told the Sydney Morning Herald.  

Virgin had $497 million in its loyalty scheme last year, while rival Qantas had $2.4 billion in unredeemed frequent flyer revenue. 

Analysts believe Virgin could use up its liquidity in three to six months, half as long as Qantas, which should last 12 months.

Virgin has asked the Government for a $1.4billion bailout to keep the airline from folding during the pandemic.

However, senior cabinet ministers appear reluctant to handover the cash.

Virgin had $497 million in its loyalty scheme last year, while rival Qantas had $2.4 billion in unredeemed frequent flyer revenue

Virgin had $497 million in its loyalty scheme last year, while rival Qantas had $2.4 billion in unredeemed frequent flyer revenue 

The company’s chief executive Paul Scurrah said it would be ‘temporary support, not a handout’.

‘We want to work with government on how best to design this but it will be a repayable loan.’

He said Australians benefited from having competing airlines, resulting in fairer prices.

However, some aviation industry experts have suggested a monopoly would not last long given Australia is a lucrative market. 

Qantas chief executive Alan Joyce said his company was not seeking a bailout. However, he said because Qantas’ revenue is three times higher than Virgin, if Virgin gets a $1.4 billion loan, it should get a $4.2 billion loan.

Deputy Prime Minister Michael McCormack said if the government bails out Virgin it would have to do the same for other companies.

‘We can’t just pick and select individuals and winners out of this,’ he told The Australian.

Mr McCormack, who is also transport minister, has suggested Virgin should raise capital from its shareholders.

Labor leader Anthony Albanese said regional Australia will be hurt if one of the major airlines falls through.

‘If there is one airline, there will be higher prices. If there is one airline, there will be less routes,’ he told reporters in Sydney.

Mr Albanese raised the issue with Prime Minister Scott Morrison during a meeting on Thursday evening.

Passengers from around the world are set to be repaid $57.5 billion in air travel ticket refunds, according to Flightradar24.com data.

The government has waived fees for airlines as part of more than $700 million in measures to help Australia’s ailing carriers.

Daily Mail Australia has contacted Virgin Australia for comment. 



Read more at DailyMail.co.uk