An irate McDonald’s customer has been filmed launching an extraordinary tirade at a female employee during a dispute over the payment of an ice cream.
The man waved his arms and shouted at the worker at the Hougang Mall in Singapore, complaining he was too eagerly asked to pay for his dessert.
‘What service is this, tell me. Is the McDonald’s service like that?’ he said in the online video, which has since gone viral.
The employee repeatedly apologised to the man and tried to calm him, explaining the incident as a ‘miscommunication.’
‘Don’t tell me sorry. I am very angry. What! I haven’t order finish, money money money, what is this?’ the man fired back.
‘Miscommunication? And keep on asking, money where? Money where?’
Later, the customer took cash from his wallet and slammed it on the counter.
An irate McDonald’s customer has been filmed launching an extraordinary tirade at a female employee during a dispute over the payment of an ice cream
‘What? I got no money to pay for this ice cream? Money? I got no money to pay for the ice cream? F***!,’ he yelled.
Caren Choo, who filmed the video, said she had been sitting nearby when she heard the commotion.
‘The woman he was shouting at was an old lady. I felt, even if she did something wrong, he should just let it go after he scolded her,’ Ms Choo told The Straits Times.
Ms Choo said the man eventually paid for the ice cream and left, before returning moments later with the half-eaten cone.
‘He said it was not the flavour he ordered,’ she told the publication.
‘The manager was very accommodating and said she would change the flavour, but he didn’t take a new cone and just left.’
The man (pictured) waved his arms and shouted at the worker at the Hougang Mall in Singapore
A McDonald’s spokesperson told NewsAsia it was aware of Thursday’s incident.
‘While our employees strive to do their best everyday to serve our customers with care, we also hope that any unintended misunderstandings can be resolved amicably,’ the said.
‘We believe that under any circumstance, our employees – just like any human being – should be treated with respect, and do not deserve to be shouted at in the manner as portrayed in the video.’
Witnesses said the man eventually paid for the ice cream and left, before returning moments later with the half-eaten cone