Moment reckless Uber driver browses YOUTUBE on his phone at the wheel while nervous passenger films on their mobile
- An Uber driver was caught on video browsing YouTube and online shopping
- The driver swerved the car dangerously when not paying attention
- The passenger ended the nerve-wrecking trip early after a terrifying 45 minutes
A reckless Uber driver has been caught browsing YouTube on his phone whilst at the wheel as a nervous passenger filmed the incident on their mobile phone.
Within minutes of the trip starting, the driver began playing YouTube videos, online shopping and texting, according to the anxious passenger who has chosen to remain anonymous.
He spent the majority of the journey on YouTube, typing in new videos and scrolling up and down, choosing new ones to watch every so often, paying little attention to the road.
The passenger also said he swerved the car on the way to their destination and did not stop, despite the dangerous hazard he had caused.
An Uber driver was caught browsing social media on his phone while at the wheel as a nervous passenger filmed on their phone
They told MailOnline: ‘At one point we almost crashed and it was pretty scary so I asked him to please focus. He did for a bit and then stopped again, and started shopping again.
‘This carried on and on for 45 minutes, until eventually I was so angry and worried about possibly crashing again I asked for the trip to be halted and we could get out.’
After the ordeal was over, the passenger sent the video they had filmed to Uber, and was less than pleased with the response they received after filing a complaint.
The passenger said: ‘In my mind the madness of it was how Uber decided to deal with my concern.
The passenger claimed as a result of his lack of attention to the road, he swerved the car and did not stop
‘Instead of a properly constructed apology, offering compensation or at least a refund, they told me that they were grateful for bringing it to their attention and would deal with it.
‘When I stated to them that as an Uber company, the least they should do is have the interest of their riders at the top of their priority, and as they didn’t seem to care too much from a legal perspective then I would be taking it further.’
The driver was caught browsing his phone while driving the passenger to their destination
In their response to the complaint, Uber said: ‘This is certainly concerning. We appreciate you taking the time to let us know. We expect all users to remain respectful while using the Uber app.
‘We will be following up with Faycal, to try to ensure the experience you describe won’t happen again.
‘If you have any further questions, please let us know.’
The passenger received this response from Uber after submitting a complaint