A mother in Michigan was frantic when she locked her baby and her keys in her car on a hot summer day. She says she called 911 immediately, but they refused to come help her.
Lacey Guyton’s two-month-old daughter Rania was trapped inside her hot car after a visit to the baby’s grandmother’s home Saturday, according to CBS This Morning.
While Guyton tried to get inside the car, the grandmother called 911.
Despite the temperatures, and the urgency of the situation, the dispatcher refused to send someone, saying that police and fire departments don’t unlock vehicles.
The hot temperatures in Waterford, where they were, were around 84 degrees Saturday.
The mother was reasonably panicked, as her daughter Raina was trapped inside their Dodge SUV.
Lacey Guyton says she was furious when she accidentally locked her keys and her baby in her car and immediately called 911 on the hot day, but the dispatcher refused to help her
The mother’s most precious cargo: Her two-month-old daughter Rania (together) was trapped inside the car which quickly grows hotter as it sits with the windows closed
Guyton was finally able to break one of the windows (pictured) after frantically trying several times while her scared baby screamed and grew hotter
‘Nobody’s coming and I don’t know if I’m watching my baby die right in front of me,’ Guyton told CBS in tears.
She tried to smash her car window with a piece of asphalt but was unable to breakthrough.
Meanwhile scared and hot little Raina was scared and crying inside.
‘She’s screaming and crying, which is making her hotter, and I’m still trying to break the window,’ Guyton said.
They called 911 again and were told said they could send a tow truck, but that was all they could do.
The mother persisted to try and save her daughter’s life. This time she was able to smash the back window with a window breaker that was the baby’s grandfather’s.
The mother says once she got to little Raina, she was drenched in sweat.
‘It makes me feel terrible that she had to go through that. It makes me feel so mad,’ Guyton said.
‘After calling twice, the dispatcher, who’s a veteran dispatcher, still didn’t send somebody out. It’s heartbreaking.’
She found a window breaker at the baby’s grandparents home and was able to break the glass
She says any mother who calls 911 with their baby’s life in danger should be able to have help sent right away
The Waterford Police Department released a statement to CBS saying they ‘do not normally respond when people lock their keys in their vehicle’ but ‘we should have responded in this case…this is not the level of service our community has come to expect.’
The upset mother says that despite her baby being unharmed, a lack of response to this kind of situation should never have happened.
‘If there’s a mom begging you to come save her daughter’s life, you send somebody… If I couldn’t get the windshield broken, she wouldn’t be here right now. And I hope the dispatcher knows that… and I hope that this never happens to anybody else again,’ Guyton said, adding, ‘I’m just glad that she’s okay.’
The Waterford Police Department say the dispatcher has not been back to work and faces disciplinary action.
They are also retraining their staff so they handle such an incident better in the future.
The CDC reports ‘temperatures inside the car can rise almost 20 degrees…within the first 10 minutes, even with a window cracked open.’