A furious mother has threatened to turn vigilante after she found it impossible to report a crime to police for two days – and was then told off for swearing.
Chaz Nijjer was horrified to find her car had been broken into outside her home in Foleshill, Coventry.
The thieves left glass all over her child’s car seat and stole a baby carrier, a Superdry hoodie and a George Foreman grill.
Chaz Nijjer (pictured with 19-month-old Tegh) has threatened to turn vigilante after she found it impossible to report a crime to police for two days – and was then told off for swearing
The 37-year-old claims that her calls to 999 and 101 failed to prompt any action from West Midlands Police and that both a text message and online reporting system were ‘useless’.
She decided to track down CCTV footage of the criminals herself.
The video shows two figures, who appear to be a man and a woman, approach the black Volkswagen and shine their phone torches in through the window on the passenger side.
The pair walk off briefly before one returns just a few seconds later to smash through the window.
He leans in and grabs something from by the driver’s seat before calmly walking off.
They both then return and the woman clambers through the window feet first before fumbling around both the front and back of the car.
She passes items through the window to her accomplice. He discards some by simply throwing them on to the pavement but soon pockets one offering before strolling off.
He returns to collect the full haul and eventually wanders off with his hands full.
The woman scrambles out of the car and the pair head out of shot, which is where the video ends.
Even after spending her time tracking down the footage, Chaz claims the police have still not taken any action and she has been left increasingly frustrated.
Thieves broke into her car outside her home in Foleshill, Coventry. They clambered in through the smashed window and stole property including a baby carrier, a Superdry hoodie and a George Foreman grill
Even after spending her own time tracking down the CCTV footage of the criminals in action, Chaz claims West Midlands Police have still not taken any action
The mother-of-one has since released screengrabs of her text conversation with the police after she failed to get a response.
In the first message, she states that she wants to report a crime and provides the details of the location.
But the officer responding simply redirects her to a link to report the matter online.
Chaz replies that she has tried to do so already but has not been able to get past the stage asking about damage done to property.
She adds that she just wants a crime reference number for insurance purposes.
The thieves left broken glass all over her child’s car seat. Chaz has since been tipped off about the address of one of the suspects and is considering taking the matter into her own hands
The staff member on the other end asks if she has created an account.
Chaz, who was getting increasingly impatient, responds saying: ‘I’m quite stressed out now.
‘And I don’t seem to be getting anywhere in reporting the fact that some c*** has smashed my car window and been rifling through it.’
But she is promptly told: ‘Please don’t swear.’
Despite finally managing to report the crime two days later, Chaz has since been tipped off about an address of one of the suspects and is now considering taking the matter into her own hands.
Speaking today, Chaz warned: ‘To be honest with you if the police aren’t going to do anything, people will take this into their own hands.
‘I will be camping out in the area she is from to find this b****. I will beat the s*** out of her. I literally want to batter her.
‘There is going to be a purge in this country soon and the police won’t be able to do anything. I’ve lost faith in the police and the justice system.
‘The police said they haven’t allocated an officer to the case yet. It takes a week, forensics don’t lift prints anymore just blood.
‘I can arrange some blood for them. They didn’t care about what was stolen as I didn’t have a serial number for the item.
‘It’s very difficult to report a crime. I called 999 and 101 to be told to use the chat feature and then the link they gave me didn’t work, so I had to go back to 101.’
Chaz claims that the police told her to track down the footage herself.
She said: ‘I was like I beg your pardon. I got the CCTV footage and then called up the police but they just said they would send someone out.
‘It was quite patronising them telling me not to swear when I was trying to report a crime. It took me two days.’
The 37-year-old shared the footage on her social media page which prompted furious responses online
One social media user Jim Naz Naylor wrote under her post: ‘Unfortunately police wouldn’t take prints, probably wouldn’t even turn up.
‘Probably get a crime number over the phone, not really much use for police except dishing out traffic tickets, or arresting people for public order offence’s, swearing etc.’
Another, Chris Beck, wrote: ‘Well hopefully they do, it’s shameful that people can destroy your property and then just walk away, without a backward glance.
‘The police need more police so these people can be caught and prosecuted.’
Last November it was reported that police officer cuts had ‘severely dented’ the public confidence in the force.
The parliament’s spending watchdog argued that cuts in funding and reductions of about one fifth to staffing levels have left forces under ‘increasing strain’.
A spokesman for West Midlands Police said: ‘Police were contacted at 8.14am on September 3 to report a theft from a motor vehicle in Cambridge Street, Coventry, sometime between 10pm and 6am of the morning the crime was reported.
‘It was initially reported that perfume and a car charger were stolen. It was then later reported a grill, letters, baby carrier and hoodie were taken.
‘Any crime is unacceptable but the allocation of officers to scenes is assessed on what is proportionate given the severity and vulnerability.
‘Given the lack of witness opportunities the victim was asked if there were CCTV possibilities which could assist an investigation.
‘These have been established and enquiries to secure the footage are being made.’
They asked that anyone with information come forward.