NatWest customers complain their money has been ‘disappearing’ in transfers over mobile banking app
- Bank said this was due to an error causing a half-hour delay in mobile transfers
- It also urged customers not to re-send any payments they have already made
- Comes two months after glitch caused delays for eight hours during Black Friday
NatWest has apologised to customers following complaints of their money ‘disappearing’ in transfers over their mobile banking app.
The bank said this was due to an error causing a half-hour delay in mobile transfers.
It also urged customers not to re-send any payments they have already made.
NatWest has apologised to customers following complaints of their money ‘disappearing’ in transfers over their mobile banking app
This comes two months after a glitch on the app caused delays for more than eight hours during the Black Friday sales period.
A spokesperson from NatWest said: ‘We are aware that some NatWest customers experienced a short delay in funds leaving or reaching their accounts this afternoon.
‘This issue has now been resolved and we apologise for any inconvenience caused.’
Many frustrated customers took to Twitter today to complain about not having access to their funds.
One distressed woman said: ‘Any idea when your systems are going to sort themselves so I can have access to my own money please?
Many frustrated customers took to Twitter today to complain about not having access to their funds
‘I need to pay for my food shopping and petrol so I can actually get home. I’ve transferred money and it’s vanished.’
Others expressed their anger at the fact it is the second time it has happened in two months.
One customer on Twitter said: ‘Come on Natwest, this is the second time in two months.’
The bank said this was due to an error causing a half-hour delay in mobile transfers. They posted this message on Twitter