Norwegian Cruise Line passengers slam boat’s nonstop construction

Passengers on a cruise ship headed from Miami to Los Angeles said they were shocked to find that their boat was under construction for the entire 15-day journey. 

The Norwegian Cruise Line’s ‘Sun’ ship set sail on March 16 – but hundreds of the ship’s passengers said the entire 15-day voyage was like a nightmare.

More than 450 of those passengers have now rallied together to form a Facebook group in protest of the ‘construction zone’ and the fact that the cruise didn’t tell them the boat would be undergoing repairs in advance. 

The voyagers were apparently informed the vessel was being upgraded after it set off, Newsweek reported. 

Passengers on a cruise ship headed from Miami to Los Angeles said they were shocked to find that their boat was under construction for the entire 15-day journey

The Norwegian Cruise Line's 'Sun' ship set sail on March 16 - but hundreds of the ship's passengers said the entire 15-day voyage was like a nightmare

The Norwegian Cruise Line’s ‘Sun’ ship set sail on March 16 – but hundreds of the ship’s passengers said the entire 15-day voyage was like a nightmare

The 'Sun' voyager is pictured in a Facebook image in the condition passengers had expected to find it in 

The ‘Sun’ voyager is pictured in a Facebook image in the condition passengers had expected to find it in 

The angry passengers said they dealt with poorly and carelessly stored chemicals, cordoned-off emergency exits, noisy power tools, construction dust and think they may have been exposed to toxic material.  

On top of that they said parts of the ship was corded off and there were near-constant deafening noises from jackhammers and other power tools being used in the refurbishment.  

They created the Facebook group – which they simply titled The Panama Canal Sun – four days before the boat docked so the irate passengers could keep in touch with each other during the complaints procedure.  

‘It wasn’t a vacation, it was a full-on construction zone,’ Mae-Claire Lock told news.com.au. 

She referred to the trip as ’16 days of hell.’ 

'It wasn't a vacation, it was a full-on construction zone,' Mae-Claire Lock told news.com.au

The angry passengers said they dealt with poorly and carelessly stored chemicals, cordoned-off emergency exits, noisy power tools, construction dust and think they may have been exposed to toxic material

The angry passengers said they dealt with poorly and carelessly stored chemicals, cordoned-off emergency exits, noisy power tools, construction dust and think they may have been exposed to toxic material

On top of that they said parts of the ship was corded off and there were near-constant deafening noises from jackhammers and other power tools being used in the refurbishment

On top of that they said parts of the ship was corded off and there were near-constant deafening noises from jackhammers and other power tools being used in the refurbishment

Another passenger, Annie Barber, complained about her experiences on the Facebook group. 

One passenger referred to the trip as '16 days of hell' 

One passenger referred to the trip as ’16 days of hell’ 

‘My husband and I were on this cruise. WORST EXPERIENCE!!’ she said. 

‘Between the fumes, noise, construction, insulation, paint particles, etc. my husband (who has serious health issues) couldn’t leave our cabin often.’

Voyager Casey Bennem said she sampled paint chips, metal dust and fiberglass and is considering getting them tested. 

Most members of the group said they would have cancelled their plans if they were warned ahead of time. 

Norweigen told Fox News that the company recognizes that ‘in this situation our guests have experienced some inconvenience,’ and said they are offering guests on that trip a future credit which can be used to pay for one of its trips in the future.

‘At Norwegian Cruise Line, we continuously aim to offer the best vacation experience for all our guests,’ the cruise line said in an official statement to Fox. 

‘As part of our Norwegian Edge program, Norwegian Sun is currently undergoing enhancements to better serve our guests. The program is a significant investment designed to ensure every ship across the fleet delivers a consistently high-quality experience to all of our guests. 

‘While we do our utmost to minimize any impact on the guest experience when these enhancements are taking place, we recognize that in this situation our guests have experienced some inconvenience.

‘As a gesture of our gratitude for our guests’ patience and understanding, we will be extending a future cruise credit of 25% of their cruise fare paid, which can be applied towards another cruise of their choice from now through March 31, 2019.’

Voyager Casey Bennem said she sampled paint chips, metal dust and fiberglass and is considering getting them tested

Voyager Casey Bennem said she sampled paint chips, metal dust and fiberglass and is considering getting them tested

Pictured is one of the rooms that was supposed to be accessible to passengers but was cordoned off for the entire trip 

Pictured is one of the rooms that was supposed to be accessible to passengers but was cordoned off for the entire trip 

Norweigen told Fox News that the company recognizes that 'in this situation our guests have experienced some inconvenience,' and said they are offering guests on that trip a future credit which can be used to pay for one of its trips in the future

Norweigen told Fox News that the company recognizes that ‘in this situation our guests have experienced some inconvenience,’ and said they are offering guests on that trip a future credit which can be used to pay for one of its trips in the future



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