Optus customer hack: Scams you need to be careful of

How did this happen?

Optus was the victim of a cyberattack. We immediately took action to block the attack which only targeted Optus customer data. Optus’ systems and services, including mobile and home internet, are not affected, and messages and voice calls have not been compromised. Optus services remain safe to use and operate as per normal.

Has the attack been stopped?

Yes. Upon discovering this, Optus immediately shut down the attack.

We are now working with the Australian Cyber Security Centre to mitigate any risks to customers. We have also notified the Australian Federal Police, the Office of the Australian Information Commissioner, and key regulators.

Why did we go to the media first instead of our customers?

The security of our customers and their data is paramount to us. We did this as it was the quickest and most effective way to alert as many current and former customers as possible, so they could be vigilant and monitor for any suspicious activity. We are now in the process of contacting customers who have been impacted directly.

What information of mine may have been exposed?

The information which may have been exposed includes customers’ names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses, ID document numbers such as driver’s license or passport numbers. Customers affected will be notified directly of the specific information compromised.

Optus services, including mobile and home internet, are not affected. Messages, voice calls, billing and payments details, and account passwords have not been compromised.

What should I do to protect myself if I suspect I am a victim of fraudulent activity?

We are not currently aware of any customers having suffered harm, but we encourage you to have heightened awareness across your accounts, including:

Look out for any suspicious or unexpected activity across your online accounts, including your bank accounts. Make sure to report any fraudulent activity immediately to the related provider.

Look out for contact from scammers who may have your personal information. This may include suspicious emails, texts, phone calls or messages on social media.

Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.

How do I contact Optus if I believe my account has been compromised?

If you believe your account has been compromised, you can contact us via My Optus App – which remains the safest way to contact Optus or call us on 133 937 for consumer customers. Due to the impact of the cyberattack, wait times may be longer than usual.

If you are a business customer, contact us on 133 343 or your account manager.

How do I know if I have been impacted?

We are in the process of contacting customers who have been directly impacted.

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