Business owners across Australia have expressed their outrage as a massive Optus outage throws the nation into chaos.
Optus is experiencing one of the biggest outages in Australian history with millions of customers impacted, as well as hospitals and businesses.
The outage was first reported at 4am on Wednesday with Optus mobile users saying they are unable to make or receive calls and texts, with the internet network and home broadband also down.
Optus users in Brisbane, Perth, Sydney, Melbourne, the ACT, Tasmania and Adelaide have all reported a blackout with the network.
Business owners accross the country have been left scrambling following the outage and have expressed their frustrations online.
Several banks have reported some administrative issues while smaller businesses have been unable to communicate with their customers forcing some to close.
The Whyalla Central Deli in remote South Australia sent out a message to customers on Wednesday morning apologising for the outage affecting its operations
The Urban Dragonfly Espresso Bar in Bundaberg urged its customers to prepare for changed circumstances
The Whyalla Central Deli in remote South Australia sent out a message to customers.
‘Sorry guys … Optus is doing its norm, and the phone line is currently not working,’ they said.
The Urban Dragonfly Espresso Bar in Bundaberg also warned its customers to prepare for changed circumstances.
‘Good morning! It appears that Optus is out! So, if you are on Optus, we won’t get your text-ahead orders. Please just pop in, and we will hook you up,’ they wrote.
Mt Druitt service centre ANZCO Automotive told its customers it would likely close shop for the day.
‘For the time being, we will not be operating. Due to this outage our entire system is not operating,’ business owners said.
Stewy the Snake Catcher on the Gold Coast informed his followers online that he was affected by the widespread outage.
‘We are aware of a major outage across the Optus network, and I myself am with Optus’ he wrote.
‘We apologise in advance if you try to get through to us this morning and are having trouble. Hopefully they rectify the issue asap’.
Stewy the Snake Catcher (pictured) on the Gold Coast informed his followers on Facebook that he was affected by the mass outage
Delish cafe on King William Road in Adelaide was forced to operate as a cash only business on Wednesday
Argo on the Sqaure in Adelaide could only offer patrons cash sales due to the Optus outage
Adelaide cafes Argo on the Sqaure and Delish were forced to put signs up informing customers of cash only transactions.
‘Our small business will be without income while this outage is happening,’ one business owner commented on Facebook.
‘We have a trade customers that I am sure are trying to call but won’t get through. Very upsetting especiallv as it is our quiet period so every purchase counts for us.’
While another said: ‘Yep. Can’t use maps to find customers houses, can’t use banking to buy supplies, can’t let my customers know that I’m even going to be late’
Some court proceedings were adjourned because of the outage.
Just before 6am, there had been almost 9,000 reports of outages made with Optus.
Melbourne’s train network also shut down earlier on Wednesday, leaving many commuters stranded.
It’s believed this was a result of the Optus outage. Metro Trains have since confirmed services have resumed but major delays are expected.
Some court proceedings were on Wednesday adjourned because of the Optus outage
Optus has apologised to customers across the nation affected by the massive outage
Optus said it was aware of issues affecting some customers but is yet to explain the system failure.
‘Optus is aware of an issue that may be impacting some of our mobile and internet customers,’ a spokesperson said.
‘We are currently working to identify the cause and apologise for any inconvenience.
‘In case of an emergency, customers can still call 000.’
EFTM technology expert Trevor Long said it was the ‘biggest telco outage’ in Australia.
‘To have the mobile and home broadband down at the same time means if you’re an Optus family, you are without communication this morning,’ he told 2GB.
‘There’s literally no way of communicating if Optus is the only communications into your home on your home broadband and mobile phone, which would definitely be a big chunk of those customers.’
Optus has 10.2million users across the country.