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Optus outage: Thousands unable to make calls or text

Optus suffers mass national outage leaving thousands of customers unable to make calls or texts

  • The Optus network is experiencing major outages across the country  
  • Users are currently unable to make calls, send texts or access internet services 
  • Hundreds of angry customers have vented their frustrations on social media 

Optus customers across Australia are experiencing service outages as the company races to get its network back up and running.

Hundreds of frustrated customers woke on on Tuesday morning unable to send texts, make calls or use internet services.

Many took to social media to vent their frustration of not being able contact loved ones in an emergency.

‘Is my son getting a credit because he can’t work without it. He can’t contact me and turned up to check on me because the phones are out. I use the mobile for emergencies and if I fall or need assistance. Will there be compensation for this outage?’ one woman tweeted. 

Many Optus customers haven’t been able to access internet and mobile services

Another man added:’ My father was taken to hospital this morning with chest pain and vomiting. I have been trying to call my brother and others but keep getting a message ‘the mobile no you have called is no longer connected’. Do better please.’

The outrage also impacted on hundreds working from home. 

‘My broadband decided to drop out halfway through a client call this morning,’ one man posted.

The issue also impacted on broadband services connected to the mobile phone carrier.

‘Our mobile phone carrier, Optus , is currently experiencing an issue impacting mobile customers trying to make voice calls. They are currently investigating and working to restore services, and we will provide an update when we know more,’ Aussie Broadband tweeted.

The outrage prompted telecommunications rival Telstra to reassure customers there were no issues with  its network. 

‘We’re working with Optus to get everyone reconnected,’ it added.

Optus is investigating the issue and has apologised for the inconvenience caused.

‘We’re aware of an issue impacting some Optus mobile customers’ ability to make voice calls. We are investigating and working to restore services as a priority,’ Optus posted online.

‘We understand connectivity is important and apologise for any inconvenience caused.’  

 ‘We’re also aware that some NBN landline customers may be intermittently experiencing issues making calls on their service and are working to restore services asap.’

Optus outage: Thousands unable to make calls or text