Parents have been venting their frustration after finding toys and presents bought for Christmas from Big W were faulty or had items missing.
The popular retailer is set to deal with a flurry of returns and customer complaints after many claimed their child’s Christmas was ‘ruined’ by incomplete orders, missing parts, and defective technology.
Popular Facebook group Big W Mums Australia is usually used for posters to alert shoppers to good deals but this week has been inundated with posts from frustrated parents whose children unwrapped faulty toys this Christmas.
Parents are up in arms after many Christmas presents bought from Big W were faulty. One child was left devastated when they opened their scooter to find it had no handle bar
One mum was left ‘furious, devastated and so upset’ after the scooter she bought for her son was unusable because it had no handle.
‘All my little boy wanted from Santa was a scooter. For months he would always say a scooter and would never change his mind,’ she wrote in a post to the group.
‘Well, he opened it up and it had no handle, only base where you stand and where the wheels are…Even mummy and daddy were in tears.’
The woman ordered the scooter online and lives two hours away from her nearest Big W so won’t be able to get a replacement ‘anytime soon’.
Two shoppers had trouble assembling the kids climbing dome they bought in June during Big W’s Toy Mania sale as it had missing pieces.
Two shoppers had trouble assembling the kids climbing dome they bought in June during Big W’s Toy Mania sale as it had missing pieces
The climbing frame is made up of poles from two boxes but one mum said she received two of the same box and only discovered the mistake on Christmas Day
‘Rant. Big W has sent two box ones and no box twos. They were sent three weeks apart, hubby put the first one away, I put the second one away. Wasn’t until we started to put it together tonight that we realised we had two boxes the same,’ the mum explained.
‘So glad this was something from Mum and Dad not Santa. Anyone else sending emails to Big W tonight?’
One mum said her child’s new bike won’t change gears after being assembled while another’s child used their new electric scooter once before noticing an exposed wire.
Others had bought Nintendo Switch games on layby months ago but found a completely different game in the package when opened.
One mum said her child’s new bike won’t change gears after being assembled while another used their new electric scooter once before their mum noticed an exposed wire
‘We laybyed a Switch back in June on the toy sale, layby to Christmas. Sadly, when we opened the box today, there was no Switch or controllers. Just all the cords,’ a customer said.
‘It’s been six months since purchase, but only two weeks since we picked up from Big W.’
Some reported technology issues with electric toys that won’t charge and another said a side panel was missing from her daughter’s new cubby house.
Many bought their kids’ presents on layby during Big W’s huge yearly Toy Mania sale in June that has shoppers lining up around the block to get their Christmas presents sorted early.
Not everyone was upset by the toy sale fiasco calling the complaining parents ‘whingers’.
‘Seriously people, things go wrong, Big W don’t make the products, they sell them made by manufacturers. I’m sure they will help with and missing or broken toys the best they can!’ one woman said.
A spokesperson from Big W addressed the toy fiasco and advised customers to return any faulty items to the store with a proof of purchase
‘Saying your child’s Christmas is ruined over a toy is ridiculous. Christmas isn’t actually about the toys , it’s about so much more. Maybe focus on having all your loved ones with you and enjoy their presence, not the presents!!’
A spokesperson from Big W addressed the toy fiasco and advised customers to return any faulty items to the store with a proof of purchase.
‘At BIG W we aim to provide great value and quality products to Aussie families,’ they told FEMAIL.
‘Occasionally, faulty or defective products are purchased and we encourage those customers to return them to their local BIG W with proof of purchase or contact our customer service team on 1300 244 999. Further details on our returns policy can be found on our website.’
Some parents are stuck with faulty toys after they misplaced their receipts and found toys to be faulty after they were opened.
Many pointed out staff can sometimes find a receipt or proof of purchase if the shopper scanned their Everyday Rewards card during the transaction.
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