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Passengers suffer Heathrow airport Terminal Five chaos

Passengers suffer Heathrow airport Terminal Five chaos as baggage system breakdown causing massive queues

  • Some British Airways travellers face queues of up to two hours this morning
  • Travellers are booked onto later flights thanks to chaos at airport in London
  • One tweeted: ‘A truly stressful morning for all – staff and passengers alike’
  • ** Have you faced issues at T5 today? Please email: tips@dailymail.com ** 

Passengers suffered chaos at London Heathrow Airport today after long queues built up following a baggage system breakdown.

Some British Airways travellers said they faced queues at the Terminal Five bag drop of up to two hours which saw them miss their flight.

The issues happened one day before the school holidays start and amid threats of a summer of strike action that could ruin holidaymakers’ flying plans. 

Some British Airways travellers said they faced queues at the Terminal Five bag drop of up to two hours, with one tweeting a picture of a sign saying: ‘Baggage system failure’

Cancer nurse Mary Tanay said she had to be booked onto a later flight thanks to the chaos, tweeting: ‘What a truly stressful morning for all – staff and passengers alike.’

Passenger Christian Avison tweeted: ‘It’s bedlam at T5, bag drop is not working. Lots of staff just stood around, they could do with helping manual bag tagging.’

Victoria Fishpool added: ‘British Airways, can you advise me as to why the Club queue at Terminal 5 has taken over half an hour and we are still not moving?’

The airline told passengers on Twitter: ‘Due to a baggage system issue, it’s taking us longer to accept baggage than we’d like.

‘Our team at London Heathrow are approaching passengers and helping those who have imminent departures. We appreciate your patience whilst you wait.’  

And a BA spokesman told MailOnline: ‘We are sorry and working hard to help minimise disruption after a baggage system issue has slowed down customers dropping off their bags. All our flights are operating as normal.’

The baggage issues came as tens of thousands of Ryanair passengers had their holiday plans thrown into doubt after its pilots threatened to go on strike.

The British Airline Pilots Association said its members will soon vote on whether to walk out following a row over pay and working conditions.

The Unite union is also threatening to use strikes to shut down Heathrow and cause ‘check-in chaos’ for Easyjet passengers at London Stansted in the coming weeks.

Terminal Five has been plagued in the past by issues with its baggage system, with a power surge causing it to stop working two years ago in July 2017.  

Terminal Five famously had a disastrous opening in 2008 (pictured) when almost 300 flights in and out of the airport were cancelled and 15,000 bags were stranded in its first five days

Terminal Five famously had a disastrous opening in 2008 (pictured) when almost 300 flights in and out of the airport were cancelled and 15,000 bags were stranded in its first five days

The surge in the National Grid outside of the airport caused the system to be suspended suspended and staff had to manually check in passengers’ bags.

There were also problems in June 2014 when passengers were left without their bags after a technical fault left luggage piled up in the departure lounge at Terminal Five.

Hundreds of bags were lined up in the terminal after the 30 miles of conveyor belts which usually move 12,000 bags a day for BA were put out of action by an IT fault.

Terminal Five famously had a disastrous opening in 2008 when almost 300 flights in and out were cancelled and 15,000 bags were stranded in its first five days.

Issues with car parking and delays in getting staff through security screening resulted in a backlog of baggage which meant severe delays and cancellations.

** Have you faced issues at T5 today? Please email: tips@dailymail.com ** 

Read more at DailyMail.co.uk



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