A woman has claimed that airlines lost her entire belongings – worth roughly $7,000 – while she was moving across the globe.
Bianca Beemer, 30, a content creator from Toronto, relocated from Canada to Berlin, Germany, last August.
She packed up all her stuff into two bags – the first was a suitcase that she took with her on the plane, and the other was a hockey bag that she checked at the airport.
Her carry-on was filled with items she needed for her job, which included various filming equipment, but everything else, including sentimental items, valuables, and clothes, went into the hockey bag.
After a long journey that involved two flights and a layover, Bianca waited for the bag – filled with pretty much everything that mattered to her – to arrive on the carousel.
But unfortunately, it never did, and now, five months have passed and she still has no idea where the bag is or what happened to it.
To make matters worse, Bianca told CTV News Toronto that she had to fork out $250 before departing after she was told that her hockey bag was overweight.
She explained that she flew with Condor Airlines from Toronto to Frankfurt, Germany, and then hopped on another flight with Lufthansa from Frankfurt to Berlin.
A woman has claimed that an airline lost her entire belongings – worth roughly $7,000 – while she was moving across the globe

Bianca Beemer, 30, relocated from Toronto, Canada, to Berlin, Germany, last August. She packed up all her stuff into two bags, one that she checked and the other she carried on
When her bag didn’t arrive in Berlin, she said she was told it was still in Frankfurt by Lufthansa staff.
‘I was quite stressed because it had everything I owned,’ she recalled. ‘But that was it, I had to go home.
‘At this point, I was still quite optimistic that my bag would show up because why wouldn’t my bag show up?’
But flash forward to now, five months on, and she said her bag still hasn’t been found.
CTV News reported that Bianca has had ‘hundreds of interactions with Lufthansa and Condor,’ has sent ‘countless emails’ and spent ‘hours on the phone’ trying to get to the bottom of what happened, with very few answers.
She claimed to the publication that she often doesn’t get a reply from the airlines, and when she finally gets someone on the phone, she gets ‘conflicting updates.’
‘For me, this whole situation was super distressing. I moved countries. This was not a bag that I had for vacation, this was a bag I had to move countries,’ she stated.
‘As you can imagine, when you move, you don’t have the comforts of home – your friends are not there, your family’s not there.’

After a long journey that involved two flights and a layover, Bianca waiting for the bag filled with pretty much everything that mattered to her to arrive on the carousel, but it never did

Bianca flew with Condor Airlines from Toronto to Frankfurt, Germany, and then hopped on another flight with Lufthansa from Frankfurt to Berlin (stock image)
Condo told the publication in a statement that Lufthansa was the one responsible for losing the luggage.
‘However, we very much regret that Ms. Beemer has had a bad start in her new place of residence due to the loss of her baggage and, as a gesture of sympathy, we offer to refund the excess baggage charges,’ the airline added.
As for Lufthansa, the company told CTV News, ‘Reimbursement has been provided in correlation to what was listed on the missing item content list.’
DailyMail.com has reached out to both airlines for comment.
Bianca, however, claimed that she did not get a refund for the money she paid to check the bag by Condor, and that she received only about $1,500 back from Lufthansa.
She claimed that there was roughly $7,000 worth of items in the bag, and some of them were invaluable to her.
‘My grandparents passed away during COVID, so I just had some things from my grandma,’ she added. ‘My grandma always used to wear scarves, so I had some of those.
‘No amount of money can replace what was in that bag for me. I’ve had meltdowns going to try to replace things because it’s not the same.

CTV News reported that Bianca has had ‘hundreds of interactions with Lufthansa and Condor,’ has sent ‘countless emails’ and spent ‘hours on the phone’ trying to figure out what happened
‘It’s not the same. You can’t accumulate things over your life, and they hold meaning to you, and I can’t just go out and replace that.
‘I mean, I don’t think they would give me the money that it would even take to replace what the financial value is, but the value that those things have to me is not replaceable.’
According to Canada’s Air Passenger Protection, ‘The airline must refund any fees you had to pay for baggage services if your baggage has been lost or damaged.
‘If your baggage is lost or damaged while in the airline’s care, the airline must compensate you up to approximately $2,780 CAD [$1,939 USD] to replace items that were lost or damaged.’
In addition, Lufthansa’s website states, ‘You are entitled to compensation for the loss of your item of baggage providing you have reported your baggage as delayed within the reporting deadlines (at the airport or online), completed the contents list on the baggage status page, and your baggage has been delayed for more than 21 days.
‘The maximum amount that can be refunded in the event of the complete loss of your baggage is regulated by the Montreal Convention.’
***
Read more at DailyMail.co.uk