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Restaurant manager reveals the most horrific cases of customer misconduct

A restaurant manager has taken to Imgur to share some of his biggest frustrations with customers.

The user, who goes by Outekan, seems to have been having a particularly bad week at work when he posted on the image-sharing site to gripe about some truly bad behavior.

Outekan detailed some of the most mind-bogglingly annoying and infuriating things people have done in his restaurant, stirring up vicarious anger in thousands of readers.  

So annoying! A restaurant manager has taken to Imgur to share some of his biggest frustrations with customers

His first post was shared back in February, when Outekan clearly needed to vent.

‘A couple of things are happening almost every day and they are annoying as hell,’ he wrote. ‘Even if you are happy working, your staff is cool and happy, there are always these weird and annoying customers that they are going to … completely [kill] your mood just because they think they can lie and everyone will believe them.’

First, he wrote, many customers will say they have an allergy to something when it’s clear they just don’t like it — but the protocol for dealing with a food allergy is much more involved than simply skipping the ingredient. 

‘Instead of us being careful not to serve this ingredient to you, we have to follow all the procedure[s] (washing equipment, preparing everything from beginning) which will take way longer than usual and will result you waiting for NO reason at all and then complain that the food takes too long,’ he wrote. 

When you say you’re allergic to dairy, gluten, nuts and you are vegan, don’t act like a d***head if they can’t provide a lot of food

If you really are allergic to something, he went on, don’t get upset if a restaurant doesn’t have a lot of dishes that work for you. Outekan seems to have encountered many customers who think that every restaurant should take into account every single person’s dietary restrictions when crafting a menu. 

‘When you go out and you state that you are allergic to dairy, gluten, nuts and you are vegan don’t be surprised and don’t act like a d***head if they can’t provide a lot of food,’ he wrote.

Having allergies or food preferences are both OK — but he expects people to be reasonable. If a customer is going to heavily customize a dish, he or she shouldn’t expect it to taste the same or as good if it’s not customized. 

‘If you change many ingredients, be prepared for the result,’ he wrote.  ‘Happens a lot of times, a customer asking to remove the ingredients a, b, and c and add extra d, e, and f and then after he eats a bit he states, “Oh this doesn’t taste like it tastes usually.” OF COURSE IT DOESN’T. You changed the whole recipe and now you are not happy.’

His post — the first one of two — inspired hundreds of commenters to chime in with similar complaints.

‘I had a lactose intolerant lady who was “allergic” to garlic and gluten walk into an Italian restaurant. What did she think she could eat?’ wrote one one.

‘Had a woman who didn’t want to eat (not allergy, manager asked) gluten, meat, or dairy at the movie theatre. Was mad at me for her choices,’ wrote another. 

Outekan felt compelled to rant again this month and posted another set of complaints on Imgur. 

This time, he shared some more specific bad behaviors, and also listed several of the ‘irrational’ reasons people have decided not to dine at his restaurant.

Once, he recalled, a family came in and family seated themselves at a table instead of waiting to be seated. This is a no-no, since the table had yet to be properly clean or set.

But it got worse, when the manager went over to them, he saw that one of the women had a bag of McDonald’s that she intended to eat at the table. When she was told that that wasn’t allowed, she didn’t understand and got angry.  

Outekan has also dealt with several customers who get frustrated if they are told they have to wait even five minutes for a table — even if it’s just so the table can be clean and set.  

I had a lactose intolerant lady who was ‘allergic’ to garlic and gluten walk into an Italian restaurant. What did she think she could eat?

‘Five minutes? I’m not going to wait five minutes for my food,’ one ranted.

Others complain when food isn’t fast enough, expecting their salmon to be out in seven minutes. 

‘If you want something faster, don’t come to a restaurant. Go to a simple kebab shop or chicken shop or whatever, inhale your food and leave,’ he said.

But perhaps the most infuriating — at least for Imgur commenters — was Outekan’s customer who wanted to charge her phone while she ate.

She asked if she could be seated at a table with a plug, but was told there were none. She was annoyed that the restaurant wasn’t built that way, and seemed confused that it wasn’t set up to accommodate people who needed to charge their phones.

When the manager offered to charge it behind the bar while she ate, she asked if she could sit behind the bar next to it, so she could eat and play games at the same time.

When she was, naturally, told that no, she could not sit behind the bar, she asked why.

‘There is no why. You can’t eat behind the bar. It’s a service area. People are working there,’ the manager answered.

‘You are rude,’ the customer told him, and left. 

Read more at DailyMail.co.uk


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