Ryanair offer couple just £8.46 in compensation after they paid £390 to get home from Poland when their flight was cancelled
- Natalie King and Keith Page from Dorset returning from Krakow to Bournemouth
- But the couple would have had to wait for up to a week to catch new flight home
- They paid £390 to get the 1,000 miles home via Warsaw and London City Airport
- They also forked out £100 for a taxi from Krakow to departure airport Katowice
- Ms King said bigger shock was when Ryanair offered them £8.46 compensation
Ryanair has offered a couple £8.46 in compensation after they paid £390 to get home from Poland when their flight was cancelled.
Natalie King, who was three months pregnant, and Keith Page said they were warned they would have to wait a week for another plane from Krakow to Bournemouth.
They paid £390 to get the 1,000 miles home via Warsaw and London City Airport, as well as £100 for a taxi from Krakow to their new departure airport Katowice.
Natalie King (pictured), who was three months pregnant, and Keith Page said they were warned they would have to wait a week for another plane from Krakow to Bournemouth
Ms King, who also has a four-year-old daughter with Mr Page, said the bigger shock was Ryanair’s compensation offer.
The self-employed nanny from Wimborne, Dorset, said: ‘I could not believe my eyes when I saw it.
‘I don’t have a clue how they came up with the figure of £8.46 but it was insulting – we spent £490 to get back.
‘There was no way we could have waited a week for another flight. We had a child and work to get back to.’
It is not clear what Ryanair gave the £8.46 for, or whether the couple have gone to the Civil Aviation Authority to complain.
Ms King and Mr Page, who works in Poole, went to Krakow on September 13 for a four-night break.
Ms King said: ‘It was the first time we had been away as a couple for 10 years and we were really looking forward to it. We had a lovely time but it was completely ruined by the journey home.’
She said the original flight was scheduled for 5pm, then 5.50pm, and 7.40pm before being cancelled.
She continued: ‘There was a massive queue in the airport and we were told we could either have compensation or another flight.
The couple, who work in Poole, went to Krakow on September 13 for a four-night break, flying with Ryanair (file photo)
‘When we logged in online we realised we would have to wait a week for a flight. We stood in a queue for three hours before deciding to get another flight. We had no choice.’
She added: ‘Everyone was frantic – I have no idea how the other people got home.’
A spokesman for Ryanair said: ‘We have resolved this with the customer directly.’