Ryanair offer couple just £8.46 in compensation after they paid £390 to get home from Poland when their flight was cancelled
- Natalie King and Keith Page from Dorset returning from Krakow to Bournemouth
- But the couple would have had to wait for up to a week to catch new flight home
- They paid £390 to get the 1,000 miles home via Warsaw and London City Airport
- They also forked out £100 for a taxi from Krakow to departure airport Katowice
- Ms King said bigger shock was when Ryanair offered them £8.46 compensation
Ryanair has offered a couple £8.46 in compensation after they paid £390 to get home from Poland when their flight was cancelled.
Natalie King, who was three months pregnant, and Keith Page said they were warned they would have to wait a week for another plane from Krakow to Bournemouth.
They paid £390 to get the 1,000 miles home via Warsaw and London City Airport, as well as £100 for a taxi from Krakow to their new departure airport Katowice.
Natalie King (pictured), who was three months pregnant, and Keith Page said they were warned they would have to wait a week for another plane from Krakow to Bournemouth
Ms King, who also has a four-year-old daughter with Mr Page, said the bigger shock was Ryanair’s compensation offer.
What you can do if your flight is delayed:
Complain directly to the airline, stating you are entitled to compensation under EU regulation 261.
The amount you can claim depends on your destination and the length of your delay.
The maximum is around £531 and the delay must have been within the airline’s control.
This includes routine technical faults. If a claim is rejected, contact the AviationADR or CEDR schemes.
Jet2 and Ryanair are not signed up to either.
The Civil Aviation Authority (caa.co.uk, 0330 022 1500) can handle complaints about these two airlines.
The self-employed nanny from Wimborne, Dorset, said: ‘I could not believe my eyes when I saw it.
‘I don’t have a clue how they came up with the figure of £8.46 but it was insulting – we spent £490 to get back.
‘There was no way we could have waited a week for another flight. We had a child and work to get back to.’
It is not clear what Ryanair gave the £8.46 for, or whether the couple have gone to the Civil Aviation Authority to complain.
Ms King and Mr Page, who works in Poole, went to Krakow on September 13 for a four-night break.
Ms King said: ‘It was the first time we had been away as a couple for 10 years and we were really looking forward to it. We had a lovely time but it was completely ruined by the journey home.’
She said the original flight was scheduled for 5pm, then 5.50pm, and 7.40pm before being cancelled.
She continued: ‘There was a massive queue in the airport and we were told we could either have compensation or another flight.
The couple, who work in Poole, went to Krakow on September 13 for a four-night break, flying with Ryanair (file photo)
‘When we logged in online we realised we would have to wait a week for a flight. We stood in a queue for three hours before deciding to get another flight. We had no choice.’
She added: ‘Everyone was frantic – I have no idea how the other people got home.’
A spokesman for Ryanair said: ‘We have resolved this with the customer directly.’