How modern are we today? We rely much on new technologies that communicating becomes easier. Rather than calling, people become more comfortable with sending a text or email.
Does this affect the business side of things? Have businesses lost their sense of personalization and connection with their customers?
Believe it or not, phone systems are still valuable for business communications. Communicating through business emails or having bot assistants could be a good solution. But, some customers find these communication solutions impersonal and frustrating. That’s why most prefer calls.
If you are hesitant to take business calls, these reasons will remind you why your business should still answer calls.
Always on Their Phones
Let’s start from here, people are always on their phones. Google has found out that almost half of the local mobile searches end with a phone call. People easily grab their phone to search for a shop and call them when it offers what they need.
That’s why you need to have a business phone number on your ad, website, or social media. Moreover, instead of relying on your work phone, a cloud phone system is a better option to cater to all of your incoming business calls.
Business Phone Numbers Increases Credibility
Businesses without phone numbers are found sketchy and unreliable. Some customers are more interested in brands with contact numbers. Although emails are in use, the convenience of having a number to call any time when customers need immediate help is more reassuring.
Solves Problems Easily
Everything is made easier with one phone call. Customers can easily and thoroughly explain their problems in detail. It avoids long email exchanges. Moreover, customers with several inquiries are answered directly.
A single phone call saves hours of delays and frustrations. That’s why it is best to have an available business number.
Helps Build Positive Customer Relationship
Customers who had a positive experience during a phone call develop brand loyalty. People can easily remember the assurance they felt from the customer service representative.
That’s why if you plan to have a call center for your business, ensure that your customer service representative underwent proper training. Phone calls have the opportunity to break or make the success of your business.
Customers Who Call Often Has Higher Conversion Rate
Potential customers who call and inquire often are more invested than you thought. These people have the money yet you still need to convince them why your product or service is the best solution for them.
That’s why if you encounter potential customers, take time to discuss with them the things they want to know about your product, service, or company. Remember, they are most likely to convert. Grab the opportunity.
Even when digital platforms are continuously evolving, the importance of business calls remains the same. Verbal communication absolutely holds a crucial place for your business growth. Answer your business calls with a cloud phone system, that way you do not have to sit next to your work phone.