A seafood restaurant in Singapore has snapped back at a customer who called the police after receiving an eye-watering bill for seasonal crab.
Junko Shinba, from Japan, ate with friends at the Seafood Paradise restaurant, sharing the Alaskan King Crab between them and a number of other dishes.
But they were left ‘speechless’ when it came to a staggering S$938 (£558), bringing the meal’s total cost – including a ten per cent service charge – to S$1,322 (£786).
They say that they were not told they would be charged based on the weight of the crab, or that the entire Alaskan crab would have to be cooked just for them.
But the restaurant has since taken to social media to ‘rectify’ the allegations, sharing CCTV images from within the restaurant which they say shows staff explaining the price ‘in detail’.
Junko Shinba and friends called the police after the bill arrived for the equivalent of £786
File image shows the legs of an Alaskan King Crab. The group in Singapore were brought a crab weighing 3.5kg in total and spanning three plates
Ms Shinba claimed previously that their waiter had recommended the dish, reportedly priced at S$26.80 (£16) per 100g.
She alleges that the wait did not explain clearly how the crab was priced, which the restaurant has since disputed.
A menu on the restaurant’s website states that the Alaskan king crab has a ‘seasonal price’, while others are based on weight.
The group of four was shocked when three plates of crab, weighing about 3.5kg, arrived – and again when confronted with the bill.
Ms Shuna, with Ms Shinba’s party, said: ‘We all became speechless knowing that one dinner for four adults cost that much.
‘None of us were informed that the whole crab would be cooked only for us, as some other restaurants serve crabs partially.
‘There were three plates full of crab and many other dishes, we were unable to finish everything.’
The group called the police, who arrived to settle the dispute before the restaurant offered them a discount.
The customers contacted the Singapore Tourism Board about the issue.
In a statement published since, Paradise Group – which operates Seafood Paradise – said: ‘We are deeply upset by the inaccurate claims made by this group of customers, seemingly aimed at tarnishing the reputation of our restaurant and our dedicated staff on various platforms.’
Paradise Group claimed that staff ‘communicated twice to the customers that the price of the Alaskan King Crab was the same as the Scotland Snow Crab, while pointing to the menu’.
‘The price of the Scotland Snow Crab was clearly indicated as S$26.80 (£15.90) per 100g on the menu.
‘The staff also informed customers the total weight of the Alaskan King Crab was 3.5kg,’
CCTV footage appeared to show a member of staff pointing to a menu on the table, dated 19 August 2023.
The statement said that to ‘prevent any miscommunication’, staff ‘even brought the whole live Alaskan King Crab to the table before preparation’.
‘Customers were seen taking photos and even selfies with the live Alaskan King Crab.’
According to the statement, the customers refused to settle the bill at the end of the meal, and police were ‘involved to mediate the situation’.
‘One of the customers mentioned he didn’t have enough money to pay and asked what can be done to help.
‘Out of goodwill, the restaurant manager offered a goodwill discount of $107.40 (equivalent to 400g of live Alaskan King Crab).’
CCTV footage appeared to show a member of staff pointing to a menu on the table, dated 19 August 2023
They clarified: ‘At Seafood Paradise and all other Paradise Group of restaurants, we consistently uphold a commitment to transparent pricing with a focus on customer service and food quality.
‘Our staff will do their best to communicate clearly to the customers and welcome any queries.’