Starbucks prepares to reopen stores and have employees return to work as company predicts ‘normal operations’ in the US by June
- Starbucks preparing to reopen stores and bring employees back to work
- CEO Kevin Johnson predicted ‘normal operations’ in the US by June
- Company is using ‘monitor and adapt’ strategy to navigate transition
- Starbucks closed stores without drive-thrus temporarily for two weeks
- Other stores switched to drive-thru and delivery models during the shutdown
- Healthy staffers who chose not to work in stores will not be paid after May 3
- Johnson is part of President Trump’s ‘Great American Economic Revival Industry Group’ to jump start the economy
- Learn more about how to help people impacted by COVID
Starbucks announced that it is preparing to reopen stores across the United States and hopes to resume normal operations in June.
CEO Kevin Johnson said Starbucks will use different formats and timing to reopen stores after some shuttered and others limited operations amid the coronavirus lockdown.
Starbucks, unlike grocery stores and hospitals, was not permitted to stay open after stay-at-home orders and social distancing guidelines were mandated.
Johnson told Business Insider: ‘With governments, health care professionals, businesses and citizens all working together, there is evidence many markets have in fact ‘flattened the curve’ and are now beginning to see a decline in the number of new confirmed COVID-19 cases.
‘This is prompting many to define the next steps that will appropriately prioritize health concerns while, at the same time, take thoughtful and measured steps to serve our communities.’
Starbucks CEO Kevin Johnson revealed that company predicts stores in the US will be back to normal operations in June
In a letter to Starbucks partners, the company said it is using a ‘monitor and adapt’ strategy as they gradually go back to regular protocol.
‘This means every community will continue to monitor the COVID-19 situation and people and businesses in that community will begin to adapt. Gradually, more schools and businesses will open,’ Johnson wrote.
‘For example, some Starbucks stores will continue as drive-thru only, others may utilize the mobile ordering experience for contactless pickup and delivery and others may reopen for ‘to-go’ ordering,’ he added.
Johnson (pictured) said evidence that markets have ‘flattened the curve’ was one reason behind the decision
Pictured: Starbucks employee serves a walk-up customer amid the ongoing coronavirus pandemic in California
On March 20, Starbucks revealed it was closing stores without drive-thrus temporarily for two weeks, with the exception of stores near healthcare centers.
Other stores moved to a drive-thru and delivery model during the pandemic.
Starbucks said employees, regardless of if they came to work or not, would receive an additional $3 per hour.
Staffers who are healthy but choose not to work in stores will no longer be paid after May 3. They can use unused sick leave or vacation days. Employees who return to stores will keep their $3 boost through May.
Those at risk for COVID-19 and staffers living with health care workers can receive payments through Starbucks’ ‘Catastrophe Pay’ program.
The Catastrophe Pay plan and the additional $3 for employees who do attend work is expected to eventually be phased out.
Healthy Starbucks employees who chose not to come back to stores will not be paid after May 3rd
President Trump (pictured) assigned CEO Kevin Johnson to the ‘Great American Economic Revival Industry Group’ earlier this week
As industry leaders look ahead at business post-COVID-19 pandemic, President Trump announced Johnson would join the ‘Great American Economic Revival Industry Group.’
‘The day will be very close because certain states, as you know, are in much different condition and in a much different place than other states,’ said Trump.
‘It’s going to be very, very close. Maybe even before the date of May 1.’
Johnson explained that Starbucks would emphasize options like curbside delivery and contactless service as they try to navigate a limited economy.
‘Not all decisions are financial, and in a crisis like this, they must be secondary to the health and well-being of our partners and customers,’ he said.