Tailor made customer loyalty for the brands

There is no doubt that customer loyalty is built more easily and quickly when based on a tailored approach. Each brand corresponds to a set of methods and tools more likely to retain its buyers. In any case, this approach, which is bearing fruit, is used by John Paul, a leader of conciergerie 2.0. It is a successful blend of traditional practices and disruptive technology.

A proven strategy reinforced by high technology

Whatever the professional activity of the company that wants to improve the loyalty of its customers there are effective strategies some of which are very innovative. This is the case of John Paul deploying his concierge 2.0 resources to optimize customer loyalty processes. The actions undertaken are both human and technological. A disruptive application, accessible from any smartphone and also available on connected objects, uses artificial intelligence to interact with customers and meet their needs in a very short time.

Unique and personalized customer experiences

When a renowned chef opens his new restaurant, the privileged customers are invited before the opening and leave satisfied by keeping a signed copy of their menu. On the other hand, if a customer wants to have a last-minute lunch at a Michelin-starred restaurant, not only does John Paul instantly confirm his reservation at the best table, but he is also greeted by a welcome glass of champagne. A positive response at all times, combined with optimized customization, allows a strong increase in customer loyalty.

Customers as well as employees are concerned

John Paul’s traditional know-how, supported by the use of innovative technologies, is also used to increase employees loyalty. They too can benefit from tailor-made programs that will significantly increase their productivity and their commitment to the company. After defining the needs, a tailor-made program is developed. As soon as it is launched, continuous loyalty actions are carried out and the project is closely monitored and steered.

Very often, these subtle strategies of increasing loyalty, both customer and employee, are at the source of innovations. They directly benefit the company and their beneficial effects are easily measurable. This type of highly personalized services are proven to be highly effective. They are currently only offered by innovative companies, but their use is becoming widespread very quickly.