TalkTalk TV customers to be stung with sneaky multi-room charge they must opt out of if they want to avoid a £48-a-year fee
- TalkTalk TV customers will all be charged extra £4 a month unless they opt out
- Fee is for multi-room service but will be charged to those who don’t use two screens
- Charge will be introduced at the beginning of February
Hundreds of thousands TalkTalk TV customers will be hit with a £4-a-month fee for multi-room use from February with users having to opt-out if they wish to avoid the charge.
Currently, TalkTalk’s TV service is free to its broadband customers but there is an additional £4-a-month charge to use the multi-room service, which means users can watch TalkTalk TV on two screens in separate rooms at the same time.
However, from next month, this service will be included in all TV customer packages as standard so customers will be paying an extra £48-a-year – even if they don’t have screens in multiple rooms and so won’t be taking advantage of the feature.
Additionally, to take advantage, customers must pay a £50 set-up fee if they want to make use of multi-room.
Sneaky fee: TalkTalk TV customers are set to be charged an extra £4 a month – or £48 a year
TalkTalk says customers who don’t want to pay the fee or benefit from the service must contact it to opt-out, or at any time after they start paying, giving a month’s notice.
TalkTalk TV is a TV and on-demand video service where customers can pay for extra add-ons, such as Sky Sports or Sky Cinema, as well as being able to rewind live TV, rent movies and watch on-demand content.
There is no extra charge for TalkTalk TV for broadband and fibre customers but they must opt into it.
For customers who decide to keep TalkTalk after February 1 and pay the £4-a-month, they’ll be given a £5 TalkTalk TV voucher, which can be used to rent films on the service.
There is also a £50 fee for those who want to get an additional box for multi-room which incorporates a £25 fee for the box plus a £25 installation fee.
TalkTalk customers that want to opt-out can do so by calling the customer service team on 0345 172 0088 by the end of January.
If customers want to avoid the charge but don’t call before January, they can also opt-out after they start paying as they’re not tied into a fixed term contract.
Customers who have received an email from TalkTalk about the price hike have taken to social media and also the TalkTalk TV forum to vent their frustrations about the added fee, with some even threatening to leave the provider over the news.
This TalkTalk customer said that she was not impressed and would not be using the service
One customer said he was going to switch providers after his contract with TalkTalk was up
This angry customer has called the extra charge a scam after finding the email in his junk mail
One TalkTalk customer said that the company was ‘out of order’ for introducing the new charge
This customer demanded an explanation from TalkTalk after receiving an email about the hike
The TalkTalk TV forum is full of angry customers looking to opt out of the £4 additional fee
Many of those complaining about the price hike claimed that TalkTalk offered them a no price increase guarantee.
However, TalkTalk said that if users were on their fixed-price plans, it can guarantee their broadband price plan will stay the same throughout the duration of their contract but other rates are subject to change.
Those who do opt-out will still be able to use their box and TV service to watch Freeview, pause and rewind live TV, watch on-demand TV and rent films.
However, they won’t be able to get add-ons, such as Sky Sports and Sky Cinema.
A TalkTalk spokesperson said: ‘We’ve been investing heavily in our TV service over the past two years to deliver large-scale tech updates and product innovations that bring real benefits to the customer experience, as well as adding more great content.
‘While making such improvements has resulted in a price change, TalkTalk TV continues to offer fantastic value for money and customers can save up to £216 a year vs BT, Sky and Virgin Media.’
THIS IS MONEY’S FIVE OF THE BEST BROADBAND DEALS