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Three more firms pledge to end the car hire rip-off

  • P&P Associates, Affordable Car Hire & flexiblecarhire.com all adopted the rules
  • Initial quotes for the firms will include compulsory charges in car hire quotes  
  • Had been case that were hidden charges for fuel and insurance in initial quote 

Three more ar hire websites have agreed to provide full upfront costs in their initial quotes as the compeition watchdog clamps down on rip-off charges.  

Online travel agents P&P Associates and price comparison websites Affordable Car Hire and Flexiblecarhire.com will include all the compulsory charges in their hire quotes under legally binding agreements, the Competition and Markets Authority (CMA) said.

Initial quotes for the firms will have to include mandatory charges including fuel surcharges, young driver fees and out-of-hours pick-up charges, if applicable. 

Firms must also show all the necessary information such as deposits and insurance excesses, policy on fuel charges and what exactly the insurance covers. 

Action was now being taken against businesses based overseas but selling directly to UK customers online, the CMA said. Pictured: cars in traffic near Dartford

Others costs including deposit and insurance excesses, policy on fuel charge and what exactly the insurance covers must also be shown.

The three businesses co-operated with the new rulings, the CMA said.

It comes after the CMA’s industry-wide review of car rental price comparison websites, which found many were advertised at low prices to customers, but the full costs were not included.

CMA executive director for enforcement Michael Grenfell said: ‘It is important people know what they’re signing up to online when hiring a car. Prices must be transparent and include all compulsory costs so that people can find the deal that’s best for them.

‘The CMA’s work over the past year has vastly improved the sector and brought the majority of sites offering car hire in line with consumer protection law. UK customers can now be more confident that what they see is what they will pay.’ 

Action was now being taken against businesses based overseas but selling directly to UK customers online, the CMA said.

It comes after reports of hidden charges for fuel and insurances costs by car rental companies. 

Mr Grenfell added: ‘This move sends a clear message: just because a business is not on UK soil doesn’t mean the law doesn’t apply when it sells in the UK.

‘British consumers have a right to protection under consumer law and the CMA will work to ensure they receive it.’ 

Initial quotes for the firms will have to include mandatory charges including fuel surcharges, young driver fees and out-of-hours pick-up charges if applicable

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Read more at DailyMail.co.uk


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