Transport NSW overcharges truck driver $57,000 in toll fees amid massive blunder

A truck driver who was mistakenly charged $57,000 in tolls has demanded his money back after he was offered credits instead of a refund.

Jason Clenton had been mistakenly charged $1,000 every time he drove along a toll road in NSW.

He was charged another $17,000 in a massive blunder by Transport for NSW on Monday.

The state transport and roads agency said they would repay Mr Clenton in the form of credits before their offer was rejected by the truck driver (stock image)

The state transport and roads agency said they would repay Mr Clenton in the form of credits before their offer was rejected by the truck driver.

‘This is an absolute joke by Transport NSW and E-Toll,’ he told 2GB. ‘As a business owner, I’m absolutely disgusted. A credit is absolutely no good for me.’

Mr Clenton is one of 45,000 E-Toll users who were accidentally charged double the regular fee for using a toll road. 

Transport NSW chief operations officer Howard Collins apologised for the mishap and said the organisation would refund the drivers who were overcharged.

‘Transport for NSW apologises unreservedly once again to all our customers affected by these unacceptable errors,’ he said. 

‘We continue to do everything we can to minimise any further customer impacts.’ 

Roads Minister Natalie Ward said the mistake should never have happened in the first place.

Mr Clenton is one of 45,000 E-Toll users who were accidentally charged double the regular fee for using a toll road

‘When money has gone out of an account, it needs to go back into that very same account. No exceptions,’ she said. 

Ms Ward confirmed Transport NSW has made the refunds and asked motorists to be patient as there may be some delays with their banks.

‘It should be imminent, if it hasn’t happened already, depending on the individual bank accounts, but I am advised Transport has done all those refunds at their end,’ she said.