Two women who were trapped in a Barclays bank after security guards locked them in by mistake have gone viral with a TikTok video tour of their hours-long spell in the ‘really nice’ Manchester branch.
Sarah Agbiji was with her friend Renita Ruta when the pair got locked in a Barclays bank for two hours in Market Street, Manchester city centre on Saturday evening.
She filmed a video of them in the branch, which was posted on TikTok and has since racked up 3.6million views, giving a tour of the bank and calling the police to ask for help.
Sarah Agbiji (pictured) was with her friend Renita Ruta when the pair got locked in a Barclays bank for two hours in Market Street, Manchester city centre on Saturday evening
During the video, Sarah, who lives in Manchester, can be heard shouting to passersby, who were doing the Christmas shopping, outside that they needed help
Sarah (pictured) filmed a video of them trapped inside the branch, which was posted on TikTok and since garnered 3.6million views
The freelance make-up artist, who lives in Manchester, can be heard shouting to passersby, who were doing the Christmas shopping, outside that they needed assistance.
Sarah shouts: ‘We’ve been locked in the bank. We don’t work here!’
She then tried to call Barclays and said: ‘How do you leave people? What sort of security breach is that?’
Her pal Renita then can be seen crying on video and Sarah says: ‘Why are you crying!’
The video then cuts to a call with Greater Manchester Police where she claims the pair had a booking and were left trapped inside as security locked them inside.
She adds: I just told them what happened. We had a booking and they’ve gone and locked everywhere.’
Barclays security then got back in touch and a man can be heard saying: ‘We are obviously trying to get you out there as soon as possible
‘The alarms will then try to activate at 9 o’clock but we will try and get you out before then.
‘All we can do is apologise that this has happened. We are trying to get it resolved for you and we will keep you guys informed.’
Sarah joked: ‘We are really hungry, can they bring food?’
Sarah Agbiji (left) was with pal Renita Ruta (right) whilst they were on the phone to Greater Manchester Police
The pair waited inside the branch for two hours until a worker arrived with a key
Renita Ruta (left) and Sarah Agbiji (right) joked in the video that despite being left for two hours, police didn’t give them the food they mentioned on the phone
The man replied: ‘We will bring you a pizza.’
She said: ‘My friend can’t eat cheese, she’s lactose intolerant.’
The man then adds: ‘No cheese then, we’ll try a different takeaway – Greek?’
Sarah jokes: ‘Yeah sounds good, bye!’
The caption then reads: ‘They didn’t bring us food’.
Sarah also filmed a tour of the bank – which she also posted to TikTok and got over 12,000 views.
She added: ‘It’s a really nice Barclays, they also have a nice auditorium’.
Pointing to a set of cube shelves, Sarah jokes: ‘Can you see the aesthetic – they took inspiration from Ikea.’
Sarah also filmed a tour of the bank – which she also posted to TikTok and got over 12,000 views
Sarah opened up about being in the media room with the window shutters down, which led to them being locked inside the bank.
Speaking about the incident in a separate video, Sarah explained: ‘We were in the media room – we had the shutters down, and they’re not usually down so that tells you something. People are working!’
After the two hour wait, a worker with a key arrived and the pair were set free and Sarah joked that the police didn’t provide any food.
Sarah added: ‘Oh my God, yes yes yes. We are outside Barclays bye.’
A Barclays spokesperson said: ‘This was an unfortunate accident – we are reaching out to our customer directly to offer our apologies and are reviewing what happened to ensure it doesn’t happen again.’
Barclays added that they always perform customer sweeps when closing the branch to ensure that all customers have left the premises.
But on this occasion, ‘our customer was using a room that she had booked and the room was missed. This is the first incident we have had of this type and we are reviewing to ensure it doesn’t happen again.
‘We would emphasise that the branch was alarmed and secure at all times.’