Virgin Media broadband is down AGAIN leaving thousands of customers unable to get online
- Issues are across the UK, with a high concentration in the midlands and London.
- According to DownDetector, the issues getting online started at 10:18am BST
- The cause of the outage is currently unknown, as is when it will be resolved
Virgin Media appears to be suffering another broadband outage, leaving thousands of customers across the country without internet.
Reported issues are across the UK, with a high concentration in the Midlands and London.
According to outage tracker site DownDetector, the issues started at around 10:18am BST.
More than three-quarters of all reported problems with Virgin are with its cable internet.
Virgin Media appears to be suffering another broadband outage, leaving thousands of users across the country without internet
Reported issues are across the UK, with a high concentration in the midlands and London. According to outage tracker site DownDetector, the issues started around 10:18am BST
A minority of users were also struggling with mobile internet and TV issues, but it is unclear if these were related.
Virgin Media is one of the most popular broadband providers in the UK.
Unlike many others, it has its own infrastructure and does not use the Openreach network.
Virgin customers are unfortunately accustomed to such issues, with the provider being beleaguered by crashes throughout the coronavirus pandemic.
In July, Virgin confirmed an outage which it claimed was local only to Nottingham.
A couple of weeks beforehand a similar outage hit London, leaving people unplugged for several hours.
MailOnline has approached Virgin media for comment.
Users took to Twitter to vent their frustration at the internet provider.
One user said: ‘When did Virgin become so bad as an internet provider?
‘There was a time they provided a reliable service and now they are having problem after problem.’
Another user echoed the sentiment of a service in decline, which was once known for its robustness.
Asghar Abbas, a Virgin customer, said on Twitter: ‘Impossible to get hold of someone in support to resolve the Intermittent issue.
‘Virgin Media was one of the best ISP in internet speed for 1 year but for the last 6 months the service is gone down the drain so the support.
‘Please let us know who can help..’
Others bemoaned the timing of the outage, on A-level results day, causing issues with accessing university clearing.
Recent research shows millions of people – about 25 per cent of the UK’s working adults – are still working exclusively from home as a result of coronavirus and are relying on a good internet connection.
A study by Uswitch.com found that, over the last year, the average UK household has spent 29 hours offline due to outages.
Nearly five million people have suffered a single broadband outage that lasted three hours or more.
It is unknown what the cause of the current outage and how widespread it is.
Last month, rival network Openreach was struck down as a small fire in a building in Newcastle which damaged the cables carrying internet to the region.
However, an outage can be caused by various glitches or flaws which manifest themselves as a drop in service.
It is unlikely the issue is due to a large volume of traffic, as the broadband network has coped well with increased demand throughout lockdown.
Virgin Media, for example, reported at the start of this month that the latest Call of Duty: Warzone update caused a 60 per cent spike in traffic on Wednesday 5 August.
Overall, an additional 22 Petabytes of data was downloaded compared to the previous week.
At the peak of recorded traffic, the equivalent of more than 52 PS4 Warzone patches worth of data were downloaded each second.
UK households have spent an average of 29 HOURS offline in the last year
The average UK home had experienced more than a day – 29 hours – offline in total in the last 12 months due to broadband outages, according to new research.
The survey by comparison service Uswitch.com also revealed that nearly five million people have suffered a single broadband outage that lasted three hours or more.
And more than a quarter of people experienced a network outage during working hours – a hit of more than £1.5 billion to the economy.
Millions of people – about 25 per cent of the UK’s working adults – are still working exclusively from home as a result of coronavirus and are relying on a good internet connection.
But 37 per cent of consumers have reported using their mobile phone’s data or tethering their mobile phone to their computer so they can keep working during an outage.
Uswitch’s research also named Bristol as the UK’s ‘outage capital’, based on average outage time per resident, just ahead of Brighton, Belfast, London and Norwich.