Virgin Media is DOWN: Network crashes leaving thousands of Britons unable to access the internet
- According to Down Detector, the problems started at around 11:13 BST
- Of the issues logged, 70% said they were having problems with landline internet
- Virgin Media confirmed the issue is affected customers in and around Reading
It’s one of the most popular networks in the UK, but it appears that Virgin Media is experiencing issues this morning.
According to Down Detector, the problems started at around 11:13 BST, and are affecting users in the Reading area..
While the reason for the outage remains unclear, more than 3,800 issues have been logged on Down Detector.
Of those reports, 70 per cent said they were having issues with landline internet, 22 per cent were experiencing a total blackout, and nin per cent were having problems with mobile internet.
Speaking to MailOnline, Virgin Media confirmed that the issue is affected customers in and around Reading.
‘We’re aware of a fault affecting broadband services for some customers in and around Reading – there is no national broadband outage affecting our network,’ the spokesperson said.
‘We are working as quickly as possible to restore services and apologise to those affected.’
It’s one of the most popular networks in the UK, but it appears that Virgin Media is experiencing issues this morning
Speaking to MailOnline, Virgin Media confirmed that the issue is affected customers in and around Reading
Aside from being unable to access the internet, many users have reported being unable to use Virgin Media’s Service Status checker.
MailOnline tried to access the Service Status and was met with a blank screen.
Several frustrated users have taken to Twitter to discuss the outage.
One user wrote: ‘Please can you confirm when my internet will be fixed? It went down about 15 mins ago but Service Checker is not providing any info! It seems like it is stuck.’
Another added: ‘@virginmedia not able to use your internet which sucks when you’re working from home. do you know when I’ll be able to use the internet again?’
And one vented: ‘Love it when I had planned to start the week of and be super productive, but virgin media doesn’t want me and has turned off the internet.’
Virgin Media launches plug-and-play Stream box
The box can be plugged into almost any TV with an HDMI port, and lets you keep all your favourite streaming apps in one place under a single monthly rolling bill
Virgin Media has unveiled a new plug-and-play box called Stream.
The box can be plugged into almost any TV with an HDMI port, and lets you keep all your streaming apps in one place under a single monthly rolling bill.
This means that customers can add or remove subscriptions for Disney+, Netflix and Amazon Prime every month, with no long-term contracts.
David Bouchier, Chief TV & Entertainment Officer at Virgin Media O2, said: ‘At a time of endless entertainment choice and a strain on household budgets, we’re putting viewers first.
‘Stream customers will only pay for the entertainment they choose and can pocket monthly savings on the content they add – it is a truly flexible and personal way to enjoy the entertainment that matters most, at great value.’
The launch comes hot on the heels of rival Sky’s latest offering, Sky Glass – a streaming TV with Sky’s services built-in.