A woman has posted a furious rant on Facebook after she was almost knocked back from returning a pair of socks with holes in them to a department store because she had washed them.
The lady in question couldn’t believe there was a rule relating to whether the item had to be ‘dirty’ or not in the returns policy.
‘I was in Best & Less returning socks with a hole in them – only worn once. The (young) sales girl asked if I’d washed them,’ she wrote online.
The woman in question couldn’t believe there was a rule relating to whether the item had to be ‘dirty’ or not in the returns policy
“Yes,” I replied. “We can’t usually accept something once it’s been washed.”
‘I look at her oddly then ask if they prefer people return dirty socks. She shrugs and waits until the manager walks over.
‘They “allowed” me to swap them over. How big of you Best & Less.’
Speaking to FEMAIL, the woman claims it took ‘three conversations between sales staff and managers’ before she was able to exchange the $7.50 socks.
She said the problem was that she had bought a two-pack and only wanted an exchange for the one pair that had a hole in them.
‘After a lot of discussion they decided to give me a new two-pack, so I ended up with three pairs of socks.’
The woman claims it took ‘three conversations’ between staff and management before she was able to exchange the socks
‘They acted like they were doing me a massive favour.
The woman is unsure why anyone would have a problem with such an exchange.
‘If I bought a shirt and it had a hole in it I would wash it before returning. I don’t see what the difference is with socks,’ she said.
The returns policy on the Best & Less website states that they will accept returns if the ‘quality’ of the good is compromised by poor fabric or manufacturing
The returns policy on the Best & Less website states that they will accept returns if the ‘quality’ of the good is compromised by poor fabric or manufacturing.
‘Fabric issues like the garment shrinks excessively or doesn’t hold its shape, fades or runs after being washed according to care instructions, or the fabric has a pull or tear or hole before being worn’ governs a refund, for example.
You only need to provide some kind of proof of purchase to make the exchange.
FEMAIL reached out to Best & Less for comment who said the store manager had ‘honoured the replacement upon reviewing the purchase and condition of the product.’
In addition to the rights under the Australian Consumer Law which we will always stand by Best & Less offers 100 Day Quality Guarantee which means that you can gain a refund or exchange should you not be satisfied with the quality of the product within 100 days of purchase.’