Uber withdrew $830 from a woman’s bank account despite her not using the service, the customer has claimed.
Georgia Sugar, from Melbourne, posted a photo to Uber’s Facebook page demanding to know why the money had been withdrawn.
She said the surprise transactions have left her with only $200 to live on, and described the experience as the ‘worst customer experience you can have’.
Uber withdrew $830 from a woman’s bank account despite her not using the service, the customer has claimed.
Georgia Sugar, from Melbourne, posted a photo to Uber’s Facebook page demanding to know why the money had been withdrawn (pictured)
‘How has this been able to happen? You have charged $830 AUD from my account between June 15 and today!’ she wrote.
‘I haven’t even used an Uber since the 7th of June! How is this level of fraud able to happen! What’s even worse is I only have $200 in my bank account now to live off.’
A representative from the ride-sharing service then replied to Ms Sugar’s post, saying they would look into the unknown charges.
‘This form only allows me to add one photo and one charge etc.’ Ms Sugar replied.
‘I have 16 different charges totalling $830. I have submitted the form with only one screenshot.’
A representative from the ride-sharing service then replied to Ms Sugar’s post, saying they would look into the unknown charges (pictured)
The frustrated Uber user also said the bank informed her the issue could take four weeks to resolve.
Later she posted another screenshot, this time from Uber support.
‘This charge came from a separate Uber account that shares a payment method with this account,’ the message read.
‘Our privacy policy permits us to let you know that this account shares your first name and shares similarities with this account.’
Daily Mail Australia contacted Ms Sugar and Uber for comment.
Later she posted another screenshot, this time from Uber support explaining where the charges came from