Lifelong vegetarian eats entire ‘vegan lasagne’ on Ryanair flight only to find she was given MEAT version – but air steward ‘shrugs’ and says she ‘should have noticed’ when she complains
- Julie Williams was flying back from Malaga to Cardiff when she was served meal
- Ms Williams is a lifelong vegetarian who recently became a vegan
- She realised lasagne was meat version when she saw ‘bolognese’ in ingredients
- Attendant confirmed her vegan option was served to someone else by mistake
- Horrified Ms Williams said attendant refused to apologise or offer her a refund
A lifelong vegetarian claimed she ordered a vegan lasagne on a Ryanair flight and ate her meal before realising it was the meat version – but that a flight attendant only ‘shrugged’ and told her she should have noticed.
Julie Williams, who recently became a vegan, was flying back from a holiday in Malaga to Cardiff, her hometown, on August 12 when she was served the meal.
She said it was only when she had eaten the meal that she saw the word ‘bolognese’ on the box that she realised she had been served the meat version.
Lifelong vegetarian Julie Williams was flying back from a holiday in Malaga to Cardiff earlier this month with Ryanair when she ordered a vegan lasagne but was served the meat option by mistake. She only realised after she had eaten it. Above: The lasagne box
The flight attendant she spoke to initially refused to apologise and did not offer a refund, she added.
Ms Williams told MailOnline that, after eating the lasagne, she had looked to see what ‘clever’ ingredients had been used becuase ‘vegan food is incredible nowadays’.
With the writing on the box in Spanish, it was only when she saw a word similar to ‘bolognese’ that she realised she had eaten meat.
She said: ‘I ordered the Vegan lasagne which I ate trusting they had served me a vegan lasagne.
‘I finished it and idly turned the box over and was astonished to see a word resembling bolognese in the ingredients.
‘I rushed to the flight attendant, who casually told me, yes they had given my vegan lasagne to someone else and served me meat by mistake. No apology. Nothing.
She added: ‘I said that was not acceptable, the flight attendant shrugged and said I should have known I was eating meat.
‘The very least I said is that you should refund my money. They refused. Eventually she came back and said sorry but again no refund!’
With the writing on the box in Spanish, it was only when Ms Williams, pictured above, saw a word similar to ‘bolognese’ that she realised she had eaten meat
On her way home from Cardiff airport after the flight, Ms Williams said she had ‘violent stomach pains’, felt ‘sick as a dog’ and was ‘violently ill’.
She made a complaint to the airline the next day which was acknowledged a week later but she has still not received a formal response to her complaint, Ms Williams said.
Ryanair were approached for comment.
Ms Williams was flying home from Malaga to Cardiff when she was served the meat lasagne. She said a flight attendant just ‘shrugged’ and told her she should have realised. The airline refused to refund her and has not yet responded to her official complaint, she added (File photo)
Ms Williams’ experience comes after a Thomas Cook customer who ordered a ‘vegan continental breakfast’ was served orange juice, raisins, apple sauce and milk.
Ed Sisto, from Norfolk, was on an 11-hour, 5,200-mile flight from Los Angeles to Manchester when he was served the bizarre meal.
And when Mr Sisto blasted the firm online for including the dairy product in the vegan offering, they confusingly promised that the apple sauce would no longer be served ‘to avoid this happening in future’.