Woolworths customer is left in disbelief after discovering her ‘scotch fillet’ was just ‘scraps of steak stuck together’ – and the furious supermarket demands an explanation from suppliers
- Bianca opened her steaks to find they were falling apart and riddled with holes
- The ‘scotch fillets’ form Woolwroths barely held together when lifted with tongs
- The supermarket apologised for the condition of the steaks and gave a refund
A Woolworths shopper was horrified to realise her ‘scotch fillet’ was actually just scraps of meat stuck together.
When Bianca opened her tray of scotch fillet thin sliced steaks over the weekend, she expected two whole pieces of meat inside.
Instead, the Australian woman’s steaks were shredded with gaping holes in the middle, according to photos she posted on Facebook.
Pictured: The ‘scotch fillet’ Bianca bought from Woolworths. It was falling apart and full of holes
‘Not sure if this steak scraps is… acceptable to you,’ Bianca wrote.
She shared a photo to show how the meat barely held together when lifted with tongs, and expressed her concern about ‘scraps being sold as scotch fillet’.
Woolworths told Daily Mail Australia the meat was ‘well below’ acceptable standards.
‘It’s not our practice to place smaller pieces of meat together to form the appearance of a larger piece. It’s a packing error we’ll follow up with our processing partners,’ it said.
‘We pride ourselves on providing high quality meat cuts to our customers and we’re disappointed to see this customer received one well below our usual standards.
‘We have apologised to the customer and have offered them a refund.’
Bianca shared a photo to show how the meat barely held together when lifted with tongs, and expressed her concern about ‘scraps being sold as ‘scotch fillet’
The retailed pledged to follow up with its meat production partners and urged others with the same issue to contact their local store.
‘If a customer is able to return a fresh produce they are not happy with, we’ll refund and replace it,’ he said.
This is not the first time Woolworths customers complained about meat appearing to be stuck together.
Another woman recently took to social media to complain that her Woolworths ‘eye fillets’ were falling apart.
‘So when did Woolworths start using meat glue to make this atrocity of an ‘eye fillet’ steak?’ she wrote in a Facebook group on January 8.
The shopper shared a photo of the steaks sitting in a fry pan, riddled with holes.
The shopper shared a photo of the steaks sitting in a fry pan, riddled with holes (pictured)
A woolworths spokesperson replied and apologised for the condition of the product (pictured: the meat packet)
Woolworths replied and apologised for the condition of the product.
‘We understand your disappointment, so we’ve gone ahead and passed your feedback onto our teams for their immediate attention and review,’ it said.
‘Please know that with our satisfaction guarantee, if you’re ever unsatisfied you can take your receipt back to our service desk and our lovely team will cheerfully provide you with a full refund or replacement.’
The supermarket giant denied using ‘meat glue’ in its products – designed to stick scraps of steak together to form the appearance of a large piece.