Apple says it is ‘looking into’ reports that some iPhone X users can’t answer incoming calls.
According to the reports, £999 ($999) handsets with the bug begin ringing when an incoming call takes place.
However the screen does not turn on for a short period of time – sometimes longer than 10 seconds.
The problem prevents iPhone X users from selecting the Accept or Decline buttons to take or reject a call.
Although complaints surfaced in January, the problem can be traced back to November, shortly after the launch of the iPhone X.
According to reports, iPhone X units with the bug begin ringing when an incoming call takes place, however the screen does not turn on for a short period of time – sometimes longer than 10 seconds
According to a report by The Financial Times, which also links to discussions on Apple’s Support Communities, hundreds of customers have complained about the issue.
Rebooting and other troubleshooting steps don’t seem to resolve the issue, and it is unclear how many people are affected by the issue.
Frustrated users also took to Twitter and Reddit to report the issue.
Twitter user Mahesh Juvekar wrote: ‘@Apple when are you gong to sort iPhone X call display issue???’
Twitter user Vishal Shah complained that iPhone service centers in India failed to fix iPhone X’s with this problem, while in the US phones with the glitch are replaced quickly.
@AppleSupport india iPhone service centres fail to replace faulty iPhone X which has incoming call display delay issue..sent 5times to the service centre & after several software updates and resets problem still remains job no-AND060118427676 while in the US phones replaced asap
— Vishal Shah (@vishalshah17) January 25, 2018
Reddit user barryc56 wrote: ‘Some friends are having delay issues, call rings like 2 times in apple watch before the Iphone X start ringing and screen goes on, any solution?’
Affected users should contact Apple Support, as the problem is likely to be addressed in an upcoming software update
The problem hasn’t been resolved in the latest iOS 11.2.5 software update, and based on user accounts it seems that the problem can be traced back to all versions from iOS 11.2 onwards.
Earlier versions of iOS 11, however, could be affected too.
According to MacRumors, Apple is likely collecting data from customers experiencing the problem so that its engineers can look into it – as it does with any potential software or hardware issues.
Affected users should contact Apple Support, as the problem is likely to be addressed in an upcoming software update.
This isn’t the only problem that has faced iPhone X users.
In November 2017, some iPhone X users reported that their screens became unresponsive in the cold weather, in a glitch dubbed ‘coldgate’.
Also in November 2017, some iPhone X users reported a glitch that caused a green line to appear on the phone’s screen.
According to recent reports, the iPhone X’s disappointing sales could lead to the phone being cancelled – with production stopping as soon as this summer.
WHY ARE EXPERTS PREDICTING POOR IPHONE X SALES?
Experts say the high price of the iPhone X – Apple’s most expensive handset yet – and its ‘lack of interesting innovations’ could deter many buyers.
According to Sinolink Securities analyst Zhang Bin, shipments could be as low as 35 million in the first quarter of this year – roughly 10 million less than previously estimated.
Some analysts have also flagged disappointing demand.
US-based JL Warren Capital is predicting shipments of just 25 million units.
Chinese broker Sinolink Securities said it expects the model’s price would dampen consumer enthusiasm for the product, adding that slow production rates could also hinder sales.
During a trip to China in December of 2017, Apple CEO Tim Cook said he ‘couldn’t be happier’ with the demand for the iPhone X in the country.
Chinese broker Sinolink Securities said it expects the iPhone X’s price would dampen consumer enthusiasm for the product, however during a recent trip to China Apple CEO Tim Cook said he ‘couldn’t be happier’ with the demand for the iPhone X in the country