- Westpac are encouraging customers to go online charging $7.50 for a statement
- In a cost-cutting measure the bank will move all the statements online
- The big Australian bank has been weaning customers on this for a year now
Customers who want a hard copy of their bank statements are set to be charged $7.50 by Westpac.
The Australian bank are forcing their customers to keep their bank statements electronically in a new cost-cutting measure.
Despite flaunting their $8 billion profit last year they are set to charge their customers for a hard copy of their own documents.
Westpac are forcing their customers to keep their bank statements electronically in a new cost-cutting measure
Customers who receive their statements electronically and have already been sent a hard copy will be stung with the additional $7.50 fee.
Pro-paper lobby group, Keep Me Posted have claimed the new charge was excessive and unfair to customers.
‘Westpac’s disregard for customer choice is sadly, not surprising among some of the most profitable companies across Australia,’ Executive Director Kellie Northwood told Newscorp.
Keep Me Posted said not everyone can be connected to the internet with 50 per cent of Australian’s without internet and another 30 per cent who live in rural areas where it can’t be accessed.
They will be charged $7.50 to recieve a hard copy of their own bank statements at a branch
Customers who have already subscribed to the free mailing service will have their hard copy mailed but they will have to pay the new fee to have to replaced.
Westpac has been weaning Australia on to e-statements for more than a year now preparing their customers with emails and letters notifying them of the change.
After much outrage the $7.50 fee is under review by Westpac.
They have been weaning Australia on to e-statements for more than a year now sending their customers emails and letters notifying them of the change