A disabled Amazon customer has blasted the firm after releasing footage showing his delivery driver ignoring the doorbell before opening his front door and dumping a parcel inside.
Nathan Hill, 44, a civil servant from Poulton-Le-Fylde, Lancashire, says he specifically asked for the package to be handed to him as he is unable to reach items left on the floor.
However his video shows the Amazon driver make no effort to check anyone was at home before opening the door, dumping the delivery, and leaving.
Nathan Hill, 44, from Lancashire, has released footage of an Amazon delivery driver (above) ignoring the doorbell before opening his front door and dumping his parcel inside
The civil servant from Poulton-Le-Fylde said he specifically asked for the package to be handed to him as he is unable to reach items left on the floor
However the Amazon driver made no effort to check anyone was at home before opening the door, dumping the delivery, and leaving
Mr Hill relies on online delivery more than most people and needs drivers to ring the doorbell so he can tell them by intercom to wait for him to collect parcels at the door.
He leaves the door open when he is home to make the process slightly easier and was therefore furious yesterday afternoon when the delivery driver made no effort to use the bell.
Mr Hill (above) who relies on online delivery due to his disability said: ‘I feel like I’m being punished for being disabled and that I need to write on the UPVC porch a sign and arrow saying ‘Doorbell’
Mr Hill is able to see who is at the door through the camera at his front door and can speak to people at the door via an intercom
Mr Hill said: ‘I feel like I’m being punished for being disabled and that I need to write on the UPVC porch a sign and arrow saying ‘Doorbell’.
‘What makes this worse is I’m disabled and currently housebound.
Mr Hill posted the clip on Facebook with the caption: ‘Amazon delivery…struggling with the concept of doorbell’
‘I receive lots of delivery from a variety of providers. Amazon’s retail experience is essential for me but let down by their delivery services.’
Mr Hill posted the clip online with the caption: ‘Amazon delivery…struggling with the concept of doorbell.
Amazon responded to Mr Hill’s footage by apologising that the doorbell was not rung during the delivery attempt
‘They don’t ring the bell when your in so why would you expect them to put it in your safe place when you’re out?’
In the short clip that was uploaded by Mr Hill the delivery driver wearing a bright hi-vis vest and a grey sun hat is seen holding a big cardboard package that has the Amazon logo and Prime tape.
The post has since received an array of comments from users responding to the footage posted by Mr Hill
The courier walks up to the door and moves the package to his left hand side.
He then stretches out with his right hand and tries the first door, which is locked.
Mr Hill has made numerous previous complaints to the firm about them failing to leave packages in his designated ‘safe’ place. On one occasion a package (pictured left) was left behind his grey bin
The delivery driver tries again with the second door and it opens and he walks in and places the package on the floor before closing the door and walking away.
Mr Hill has made numerous previous complaints to the firm, many about them failing to use his designated ‘safe’ place, inside his garage.
Mr Hill also posted another picture showing that on another occasion a package from the firm was left inside his grey bin
His pictures show how packages have instead been left outside the house near his garage door and even in the bin on at least occasion.
Paul Hans Bennett responded on social media: ‘What you need Nathan Hill is meals on wheels (lovely brochure packed with delicious food pics) and a regular supply of customer complaints leaflets which when angrily completed, will significantly lower your blood pressure. Doh.’
Kimberley Alice Mowbray said: ‘My safe place is leave with a neighbor but two times out of five it’s just left behind the bins… seems to be the bigger the box the more in view they leave it.’