- Customers have been charged twice for their shopping at a number of the stores
- The discount supermarket has blamed the issue of a fault at a processing facility
- But furious shoppers say they have been left in the red as a result of the farce
The glitch affected shoppers who bought from the German chain on August 4 or 7 at a number of its Midlands stores
Aldi has been double-charging customers at a number of its stores and is telling shoppers who have been left with overdrawn bank accounts to sort it out with their banks themselves.
While discount store said many customers have been automatically refunded, it is instructing furious customers who have been left with in the red to speak to their banks.
The glitch affected shoppers who bought from the German chain on August 4 or 7 at a number of stores in the Midlands.
One customer ended up paying paying more than £100, when they only bought just over £50 worth of goods.
An irked shopper tweeted: ‘@AldiUK no public apology for the 1,000s of customers you ROBBED yesterday. Disgusting. Total contempt for your customers. @Tesco here I come.’
Another wrote: @AldiUK just checked my online banking app after reading on the news! Anything I need to do to get my money back?’
One customer ended up paying paying more than £100, when they only bought just over £50 worth of goods. Others were left overdrawn by the farce
Aldi apologised to customers saying that a fault at one of their processing facilities had caused shoppers to be double charged. But the company said some customers will need to approach bank themselves if they want their money back
Aldi apologised to customers saying that a fault at one of their processing facilities had caused shoppers to be double charged.
But the company said some customers will need to approach bank themselves if they want their money back.
A spokesman told The Sun: ‘A processing error led to a number of our customers at some of our Midlands stores being charged again on Thursday 24 August for transactions originally made on Friday 4 and Monday 7 August.
‘All affected customers were automatically reimbursed within 24 hours.
‘We are sorry for this error and any inconvenience caused to our customers. The issue is now resolved, but if customers require any further assistance; we advise them to contact our customer services team.’