A McDonald’s manager was fired after a heated argument at the drive-thru window with a customer who recorded the whole incident.
Tyler Lamb pulled out his camera as the incident with the manager and another employee unfolded.
Lamb said he stopped at a McDonald’s in Dearborn to order food, but when he complained about his missing items, he was told to call the fast-food chain’s corporate office.
A McDonald’s manager (left in blue) was fired after a heated argument at the drive-thru window with Tyler Lamb, a customer who recorded the whole incident. In the video, the cashier (right) told Lamb to call the corporate office with his complaint
Tyler Lamb (pictured) said he complained because his order was wrong and the food was cold. He also said some items were missing, which prompted him to drive back around to get the employees to fix it
He said his order was wrong and the food was cold, which prompted him to drive back around to get the employees to fix it.
‘Every time I come here I have a problem,’ Lamb is heard saying. ‘Why do you come back?’ the manager quipped back.
The drive-thru cashier then stepped in front of her manager and apologized to Lamb.
‘Sir I’m sorry. I understand your frustration. But our policy is that we can’t give you money,’ the cashier said.
She then told Lamb to call the corporate office the next day and voice his concerns. That’s when things took a turn for the worst.
The video shows the manager realizing that she was being recorded. She is seen rushing over to the window and lunging at Lamb to try and take his phone.
‘You betta get me off your phone, for real!’ she yelled.
In the video, the manager also called Lamb the n-word and a ‘b**ch’ as she told him that recording her was illegal.
The video shows the manager (pictured) realizing that she was being recorded. She is seen rushing over to the window and lunging at Lamb to try and take his phone
In the video, the manager (left and right in blue) also called Lamb the n-word and a ‘b**ch’ as she told him that recording her was illegal. The cashier (right) attempted to hold the woman back as Lamb drove off saying: ‘All right, you’re fired’
The cashier attempted to hold the woman back as Lamb drove off saying: ‘All right, you’re fired.’
He told WXYZ that he didn’t understand what made the manager so angry and feels he’s the one who should be upset.
McDonald’s later released a statement confirming the manager had been fired.
‘We have zero tolerance for any employee who disrespects our customers. We immediately terminated the manager upon learning of this incident.
‘All personnel are trained to provide high-quality service to our valued customers,’ the statement read.