Dozens of frustrated drivers were left trapped in a parking lot for 30 minutes as an angry attendant refused to let a woman who didn’t have a ticket past the gate.
Video filmed by another frustrated Australian shopping centre customer on Thursday shows the young woman arguing with the worker to be allowed past the gate – as traffic banked up behind her.
The woman claimed that she had paid her parking membership fees, but the attendant disagreed, and showed no sympathy to the other drivers in the car park – telling the woman she should just reverse.
That was impossible – given there were dozens of cars banked up behind her.
The video starts with a frustrated man getting out of his car to find out what’s holding up the woman at the front of the queue.
A woman (above) whose parking membership card wasn’t working was stuck waiting at a boom gate for more than half an hour
She explained her dilemma and said the parking assistant was trying to charge her for a $25 lost ticket fee because her membership card won’t scan.
The man then called the assistant using the electronic help button and got caught in the middle of a heated argument.
He told the assistant: ‘You’ve got about a hundred cars in this carpark because one of your machines isn’t working.
‘This lady has a membership to get out.’
The assistant then told him: ‘She actually does not have a valid membership. She doesn’t have one with us so she needs to pay the amount on screen.’
The woman tried explaining that her card wasn’t working, to which assistant replied: ‘I’m sorry but if everyone else must pay for their carpark, so should you.’
As more cars continue to buildup in the small parking space, the woman repeatedly tried to tell the assistant she had paid for a month’s worth of parking and shouldn’t be expected to pay a $25 fee.
However, the assistant repeatedly cut her off and told her to call the membership company to ‘sort it out’.
‘Either reverse or pay the amount on screen,’ the assistant said.
A man filming the dispute between the woman and a parking assistant said there was about 100 cars stuck in a queue (above) behind the woman
The man then jumped into the conversation and said: ‘We can’t reverse, you’ve got a hundred cars here.’
The assistant again told the woman she must ‘pay as everyone else must pay’.
As frustrations began to reach a head, the man snapped at the assistant to ‘open the gate’ and offered to pay the $25 fee so everyone can leave.
The angry assistant continued to talk over him and the upset woman until she finally decided he can pay for the fee if he walks back to his car and brings his card to the box.
The man tried to explain his car is far away and down a hill and asked if she could open the gate and let the queue through so he could drive up instead.
‘No, sorry we can’t,’ she said. ‘The rules are clearly stated at the entry gate and it says a condition of entering our carpark is you pay the amount on screen.’
The man replied: ‘I’m trying to pay for it, I just can’t get my car here because there’s a hundred cars… I ran all the way up the hill because there’s a massive traffic jam because you’re not being a human being.’
After more back and forth, the assistant told the man she didn’t care if he had to walk the distance, saying: ‘Okay, then do so. There isn’t anything I can do from my side.
‘We’ll wait here. We’ll wait for you. That’s not a problem.’
As the upset woman and rude assistant continued to talk over each other about the payment, people began hollering to the assistant from the line of cars.
The parking assistant (above) repeatedly told the woman she would have to pay ‘like everybody else’ and refused to lift the boom gate
A frustrated man yelled: ‘We’ve got to get out of here. Open the gate.’
The man finished the video by telling the assistant he’s recorded their conversation and will report her to centre management.
‘That’s not a problem,’ she said.
Aussies were quick to call out the parking attendant.
‘The fact that you were willing to pay for her and she STILL refused to let her out is ridiculous,’ one said.
Another wrote: ‘What about all the other cars in the line with a valid pass? Are they expected to stay there because they won’t let her out? Absolutely ridiculous.’
A third added: ‘Can the rest of the people waiting request refunds from the carpark due to the additional time they waited? The lady behind the intercom is crazy!’
‘That person on the speaker is in a power trip,’ a fourth added.
‘My worst nightmare,’ another said.
Daily Mail Australia has contacted Care Parking for comment.
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