AT&T users reported they’re experiencing an outage leaving them with no cell service or home WiFi.
The outage began around 9:40am ET, with customers reporting their cell service was completely down.
Reports showed that phones couldn’t access 5G home internet and users complained that they couldn’t make or receive calls.
The AT&T outage comes shortly after thousands of Verizon and T-Mobile customers reported they weren’t able to send or receive calls and texts.
AT&T users reported they can’t send or receive calls or texts and don’t have access to their WiFi
The Downdetector map revealed that people were primarily experiencing outages in areas impacted by Hurricane Helene last week
AT&T has more than 100 million users in the US – but the amount hit by the outage is unknown.
People took to Downdetector, a site that monitors online issues, to report the outage on Monday morning in areas as widespread as Chicago, Atlanta, New York City and Houston.
One person wrote on the site: ‘Cell phone outside of Chicago can call but receive the message, ‘Your call can not be completed as dialed. Please check the number and dial again.”
About 350 people initially reported an outage on Downdetector this morning, but that number jumped to nearly 1,500 by 11:30am ET.
An AT&T spokesperson said in an email to DailyMail.com that the company is not experiencing a major outage.
‘Our national network is operating normally,’ the spokesperson said, adding: ‘Down Detector is likely reflecting challenges our customers are having attempting to connect to users on another network.’
Heat maps on Downdetector show that the majority of user outage reports are stemming from parts of Florida, Georgia, Tennessee and the Carolinas – all states that were impacted by Hurricane Helene last week.
T-Mobile users similarly complained they aren’t receiving a mobile signal and are struggling to access their home WiFi.
A T-Mobile spokesperson told DailyMail.com that ‘based on increased reports on Down Detector related to other providers, we believe our customers may be having challenges connecting with other networks.’
They added: ‘Outside of some areas where restoration is continuing from Hurricane Helene, our network is operating normally.’
Although T-Mobile attributed the outage to the hurricane, the areas impacting Verizon and AT&T users show it is more widespread.
AT&T said on Sunday that it’s crews are working to restore service in some of the hardest hit areas of Hurricane Helene
Immense flooding in areas of Georgia, Tennessee and the Carolinas created hazardous conditions that prevented technicians at major cell phone carriers from accessing the area to fix downed lines and bring in generators.
Restoration efforts are still ongoing as the companies work with local power providers, first responders and local and state government agencies.
On Sunday, AT&T said that its crews were working to restore service in ‘some of the hardest hit areas,’ but warned that many customers ‘may still experience home phone and internet service interruptions due to storm damage and commercial power outages.’
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Read more at DailyMail.co.uk