Air New Zealand staff troll ‘racist’ customer who took issue with the greeting ‘kia ora’ because she isn’t Maori
- Air New Zealand trolled a ‘racist’ customer on the airline’s social media page
- The customer stated they were ‘not Maori’ when the airline said ‘kia ora’
- The airline continued to use Te Reo language on the customer’s question thread
- Another user commented with a link to the Maori dictionary to troll the customer
Air New Zealand staff have trolled a customer on the company’s social media page after she took issue with the airline using the greeting ‘kia ora’.
The customer took to the Air New Zealand Facebook page to ask when the Wellington domestic Koru Club would be completed.
‘Kia ora (hello), our team are working hard to finish our amazing lounge for customers. We hope to have more information regarding this shortly,’ the airline wrote back.
Air New Zealand staff have trolled a ‘racist’ customer on the company’s social media page after they were not happy the airline used the greeting ‘kia ora’
The customer seemed unhappy with the response and sent a blunt reply stating ‘I’m not Maori’.
The Air New Zealand social media worker then trolled the customer by responding with even more Te Reo – one of New Zealand’s official languages, typically spoken by the nation’s indigenous population.
‘We do not expect this lounge to be re-opened within 2019. However, taihoa koe ka kite (you’ll soon see) all the amazing improvements we have made, FC,’ the airline replied.
But the customer did not take the joke well and said again they were not Maori and asked for the airline worker to translate it to English.
Another person replied to the comment thread with a link to the Maori dictionary so the customer could check for themselves.
Shortly after Air New Zealand fired back again: ‘We’ve done a bit of digging for you, and it looks like the lounge will be open just before Kirihimete! We can’t wait to open the doors again, then you’ll get to see all the amazing improvements we’ve made, SM.’
The post was quickly taken down but has since circulated on social media with many praising the airline’s response.
The customer took to the Air New Zealand Facebook page to enquire about when the Wellington domestic Koru Club would be completed
A Reddit user who saw the post said they took a quick look through the user’s Facebook profile: ‘I thought this from Air NZ was funny and maybe the person who they were replying to was just a ‘bit’ ignorant.’
‘However after looking through more of their Facebook profile, it just made me sad that someone can be so racist.’
‘Oh wow and she replied back to their comment still being ignorant?!’ another questioned.
Another user said the Air New Zealand social media team was ‘troll of the year’.