All M&S paper gift vouchers will expire soon and shoppers are urged to spend them

Published on: June 17, 2025

By JANE DENTON

Updated: 12:17 BST, 17 June 2025

Marks & Spencer shoppers will not be able to use paper gift vouchers in-store or online from 1 October 2025.

‘All paper gift vouchers must be spent by 30 September 2025’, the retailer says on its website and on posters in stores.

Paper gift vouchers were issued by M&S to customers up until 2012 and to other businesses to 2016, and are in £1, £5, £10 and £25 denominations. It’s not clear how much is left outstanding on them.

From 1 October, paper gift vouchers will not be taken as payment across Britain and the Republic of Ireland, the group said.

A spokesman for M&S told This is Money: ‘We are modernising our gift voucher proposition to provide greater security for our customers and provide more ways for them to redeem their vouchers.’

Shoppers can continue to use the paper gift vouchers until 30 September and they are currently taken as payment for all M&S products, including food and drink.

Change: M&S shoppers will not be able to use paper gift vouchers in-store or online at the chain from 1 October

Up until 1 October, M&S shoppers can spend their paper gift vouchers on products in-store, or exchange the paper gift voucher for a gift card which can be used both in-store and online.

If the total value of paper gift vouchers to be exchanged is £100 or less, the exchange can be completed by M&S staff in-store.

However, if the value of the paper gift vouchers to be exchanged is over £100, shoppers should get in touch with M&S’s customer service centre.

M&S resumes some online orders

Last week, Marks and Spencer began to take online orders again after it halted purchases via its website in April following a cyber attack.

The retailer said shoppers were now able to buy a selection of fashion items, including clothing and footwear, for home delivery in England, Scotland and Wales.

It said beauty and homeware products would be available in the coming days, with delivery services to Northern Ireland and click and collect resuming ‘in the coming weeks.’

John Lyttle, managing director of fashion, home and beauty at M&S, said a selection of the chain’s ‘best selling’ fashion ranges would now be available online, though some customers have reported limited offerings in certain departments.

M&S was hit by a cyber attack during the Easter weekend, which initially affected its click and collect and contactless payments.

A few days later, M&S suspended online orders, and recently warned services would continue to be disrupted until July.

As a result of the cyber attack, M&S expects a £300million hit on operating profit, but the total will be offset by cost mitigation, extra trading actions and insurance payouts.

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