Just in time for winter, Apple has fixed a flaw in its latest iPhone X handset that saw the phone’s screen become unresponsive if the temperature dropped.
The new iOS 11.1.2 update also fixes a flaw that caused the $999 handset to take pictures and videos that appear distorted.
It is the latest in a larger than usual number of updates from Apple as the firm battles to squash the bugs in its latest iOS 11 update.
On Reddit, several iPhone X owners complained the handset’s screen does not work upon stepping outside into a wintry chill. Apple says the issue happens when temperatures drop suddenly, and the firm is working on a fix. Stock image
Just a week after the iPhone X officially hit the shelves, customers began reporting problems with the $999 device’s responsiveness in cold temperatures.
On Reddit, several iPhone X owners complained the handset’s screen does not work upon stepping outside into a wintry chill.
While Apple recommends using its devices in temperatures above the freezing point, the issue so far appears to be occurring within the described range, causing problems with swiping and even FaceID.
Reddit user darus214 revealed the issue in a thread this week, writing: ‘I’ve noticed that my iPhone X screen becomes very unresponsive as soon as I step outside.
‘It literally takes 2 seconds from going inside to the cold outdoors and my screen stops being very responsive. I try swiping on websites and it doesn’t register my finger. It’s very noticeable. Is anyone else having this problem?’
A slew of other iPhone X owners joined the conversation to add that they, too, had been having similar troubles.
Some said the phone was failing to recognize their touch, while others said FaceID did not recognize them.
While Apple recommends using its devices in temperatures above the freezing point, the issue so far appears to be occurring within the described range, causing problems with swiping and even FaceID
On Apple’s support site, the firm recommends using iOS devices in environments where ‘the ambient temperature is between 0º and 35º C (32º to 95º F).’
Outside of this range, the device could act up in a number of ways.
‘Using an iOS device in very cold conditions outside of its operating range might temporarily shorten battery life and could cause the device to turn off.
‘Battery life will return to normal when you bring the device back to higher ambient temperatures.’
But, in many cases, it appears the issue is occurring even when users are within the right temperature range.
One user noted that it was about 45 degrees F when they experienced the problem.
Last week the firm rolled out another update for iOS 11, following complaints of a bizarre autocorrect issue that change the letter ‘i’ to an A with a [?] symbol.