‘Gangster’s wife’ threatens to ‘rip beautician who cancelled appointment’s face off’ and tells her ‘my fella is a real villain’
- Eyebrow specialist Stacey Ward asked client to reschedule as daughter was ill
- She received expletive-laden response warning client’s ‘fella’ is ‘a real villain’
- Stacey runs the Sparkling Beautique Salon & Training Academy in Newcastle
A beautician who asked a client if she could re-book their lip appointment as her daughter had caught Norovirus was left ‘lost for words’ by the expletive-laden response.
Eyebrow specialist Stacey Ward, who runs a boutique in Newcastle-upon-Tyne, was told by the client that they were ‘not someone to be messed around’ and that their ‘fella’ is a ‘real villain’.
Uploading the bizarre messages to social media, the mother-of-one said she has banned the customer from her shop, Sparkling Beautique Salon & Training Academy.
Eyebrow specialist and beautician Stacey Ward received a foul-mouthed message from a client after asking if it would be possible to reschedule the client’s lip appointment as her daughter has contracted Norovirus
![After expletive-laden messages were sent to employee Charnie, Stacey replied to the woman and got this response](https://i.dailymail.co.uk/1s/2019/11/23/18/21380626-7718131-After_expletive_laden_messages_were_sent_to_employee_Charnie_Sta-a-21_1574533079574.jpg)
After expletive-laden messages were sent to employee Charnie, Stacey replied to the woman and got this response
Stacey stepped in to the exchange after her employee Charnie received an expletive-laden response from the client when she asked to reschedule her appointment.
‘Hi ***** it’s Charnie from Sparkling Beautique’, read the first message.
‘I have caught the Norovirus and Stacey daughter has it too. Could I reschedule you this week if possible for your lips hun?’
A few seconds after the client read the message, she sent this foul-mouthed response.
‘Nar f*** off you dirty s***’, messaged the client.
‘Get to me f****** door. Am going rip your f****** face off for reschedule.
‘CHARNIE. S***’
![Stacey's shop, Sparkling Beautique pictured in Newcastle upon Tyne](https://i.dailymail.co.uk/1s/2019/11/23/19/21382714-7718131-image-a-7_1574539195036.jpg)
Stacey’s shop, Sparkling Beautique pictured in Newcastle upon Tyne
![Employee Charnie began the message exchange by sending the client this](https://i.dailymail.co.uk/1s/2019/11/23/18/21380792-7718131-image-a-37_1574533427298.jpg)
Employee Charnie began the message exchange by sending the client this
![A few seconds after reading the message the client sent this foul mouthed response](https://i.dailymail.co.uk/1s/2019/11/23/19/21380792-7718131-A_few_seconds_after_reading_the_message_the_client_sent_this_fou-a-6_1574539150652.jpg)
A few seconds after reading the message the client sent this foul mouthed response
Stacey then sent the woman: ‘This is Stacey the salon owner. My daughter isn’t well so I have asked to reschedule your appointment and this is your reply?’
The client responded: ‘Listen live (sic)’
‘Am a gangsters wife am not someone to be messed around.
‘Me fellas a real villain.’
Stacey uploaded the customer’s comments to Facebook with the caption: ‘I mean some customers haven’t been happy with what’s going on today with the salon being closed but this is taking it to a whole new level.
‘I’m actually lost for words.’
![Stacey, pictured, uploaded the customer's comments to social media after she was shocked by the messages](https://i.dailymail.co.uk/1s/2019/11/23/18/21380532-7718131-image-a-19_1574533001272.jpg)
Stacey, pictured, uploaded the customer’s comments to social media after she was shocked by the messages
![](https://i.dailymail.co.uk/1s/2019/11/23/20/21382686-7718131-image-a-8_1574539230067.jpg)
Sparkling Beautique, which does eyebrows, lips and facials, has a 4.8 star rating on Google from 16 reviews.
One thrilled customer wrote: ‘Wouldn’t go anywhere else for my Russian lashes, they are amazing!’
A second said: ‘Had my combo brows done here and the top up and a few other treatments over the years.
‘Staff have always done and amazing job and been very friendly.’
And a third said that Stacey and her staff were ‘fantastic’.
‘I was made to feel very welcome on arrival and the treatments I had were amazing. Highly recommend and I’m looking forward to my future appointments x.’