‘Gangster’s wife’ threatens to ‘rip beautician who cancelled appointment’s face off’ and tells her ‘my fella is a real villain’
- Eyebrow specialist Stacey Ward asked client to reschedule as daughter was ill
- She received expletive-laden response warning client’s ‘fella’ is ‘a real villain’
- Stacey runs the Sparkling Beautique Salon & Training Academy in Newcastle
A beautician who asked a client if she could re-book their lip appointment as her daughter had caught Norovirus was left ‘lost for words’ by the expletive-laden response.
Eyebrow specialist Stacey Ward, who runs a boutique in Newcastle-upon-Tyne, was told by the client that they were ‘not someone to be messed around’ and that their ‘fella’ is a ‘real villain’.
Uploading the bizarre messages to social media, the mother-of-one said she has banned the customer from her shop, Sparkling Beautique Salon & Training Academy.
Eyebrow specialist and beautician Stacey Ward received a foul-mouthed message from a client after asking if it would be possible to reschedule the client’s lip appointment as her daughter has contracted Norovirus
After expletive-laden messages were sent to employee Charnie, Stacey replied to the woman and got this response
Stacey stepped in to the exchange after her employee Charnie received an expletive-laden response from the client when she asked to reschedule her appointment.
‘Hi ***** it’s Charnie from Sparkling Beautique’, read the first message.
‘I have caught the Norovirus and Stacey daughter has it too. Could I reschedule you this week if possible for your lips hun?’
A few seconds after the client read the message, she sent this foul-mouthed response.
‘Nar f*** off you dirty s***’, messaged the client.
‘Get to me f****** door. Am going rip your f****** face off for reschedule.
‘CHARNIE. S***’
Stacey’s shop, Sparkling Beautique pictured in Newcastle upon Tyne
Employee Charnie began the message exchange by sending the client this
A few seconds after reading the message the client sent this foul mouthed response
Stacey then sent the woman: ‘This is Stacey the salon owner. My daughter isn’t well so I have asked to reschedule your appointment and this is your reply?’
The client responded: ‘Listen live (sic)’
‘Am a gangsters wife am not someone to be messed around.
‘Me fellas a real villain.’
Stacey uploaded the customer’s comments to Facebook with the caption: ‘I mean some customers haven’t been happy with what’s going on today with the salon being closed but this is taking it to a whole new level.
‘I’m actually lost for words.’
Stacey, pictured, uploaded the customer’s comments to social media after she was shocked by the messages
Sparkling Beautique, which does eyebrows, lips and facials, has a 4.8 star rating on Google from 16 reviews.
One thrilled customer wrote: ‘Wouldn’t go anywhere else for my Russian lashes, they are amazing!’
A second said: ‘Had my combo brows done here and the top up and a few other treatments over the years.
‘Staff have always done and amazing job and been very friendly.’
And a third said that Stacey and her staff were ‘fantastic’.
‘I was made to feel very welcome on arrival and the treatments I had were amazing. Highly recommend and I’m looking forward to my future appointments x.’