Buckingham Palace has launched an investigation into allegations that Meghan Markle bullied royal aides.
The Duchess of Sussex is accused of ‘driving out’ two PAs and shattering the confidence of another member of Kensington Palace staff – with one former aide branding Harry and his wife ‘outrageous bullies’ in The Times today.
Meghan has denied the allegations and accused the newspaper of being ‘used by Buckingham Palace to peddle a wholly false narrative’ about her.
Royal officials initially refused to comment, with sources telling MailOnline that aides and senior family members are focused on Prince Philip’s health problems in hospital.
But tonight, the Palace confirmed that its HR team will ‘look into’ the allegations, saying it ‘does not and will not tolerate bullying or harassment in the workplace’.
A spokesperson said: ‘We are clearly very concerned about allegations in The Times following claims made by former staff of The Duke and Duchess of Sussex.
‘Accordingly our HR team will look into the circumstances outlined in the article.
‘Members of staff involved at the time, including those who have left the Household, will be invited to participate to see if lessons can be learned.
‘The Royal Household has had a Dignity at Work policy in place for a number of years and does not and will not tolerate bullying or harassment in the workplace.’
A bullying complaint was lodged against the Duchess of Sussex by a senior member of Kensington Palace staff before she and Prince Harry quit as working royals, it was dramatically claimed last night
It came as ITV1 confirmed the ViacomCBS show, called Oprah With Meghan and Harry (the show’s trailer, pictured), will be broadcast in the UK between 9pm and 11pm on Monday night, almost 24 hours after it is shown in the United States
Meghan earlier said The Times is being ‘used by Buckingham Palace to peddle a wholly false narrative based on misleading and harmful misinformation’ about her treatment of staff after former aides accused her of ’emotional cruelty and manipulation’, reducing them to tears and leaving them ‘shaking’ with fear.
Her lawyers said the former actress was ‘saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma’.
It came as ITV1 confirmed the ViacomCBS show, called Oprah With Meghan and Harry, will be broadcast in the UK between 9pm and 11pm on Monday night, almost 24 hours after it is shown in the United States.
The Times reported the claim was made in October 2018 by Jason Knauf, who worked as communications secretary to Harry and Meghan.
Staff told The Times they have spoken out to give their story before the couple’s tell-all interview, claiming that when Meghan was urged to support palace staff she replied: ‘It’s not my job to coddle people.’
It is also claimed that the couple’s treatment of aides worried Harry’s brother William so much, because some staff were shared, that he and his most senior advisor Simon Case hastened the split between the Sussex and the Cambridge households and the destruction of their joint foundation.
The Duchess claims The Times is being ‘used by Buckingham Palace to peddle a wholly false narrative based on misleading and harmful misinformation’ about her treatment of aides, with her lawyers denying she or Harry have ever been bullies.
Other extraordinary revelations in The Times include claims Meghan wore a pair of £500,000 diamond earrings to a dinner in Fiji in 2018 that were a wedding gift from Crown Prince Mohammed bin Salman of Saudi Arabia, three weeks after the US claims he approved the murder of journalist Jamal Khashoggi at the Saudi consulate in Istanbul.
And in a further twist Ms Markle, a campaigner for women’s rights, told aides they were borrowed from a jeweller, rather than a present from a regime known for human rights abuses and the oppression of women.
Lawyers for the Duchess of Sussex have told The Times that she may have stated they were borrowed, but did not say they were borrowed from a jeweller – and denied that she had misled anyone about their provenance.
The newspaper claims that on the same official tour the Duchess was seen being ushered out of an official engagement to a local market due to apparent security concerns.
In fact, it says, Meghan had cut short the visit because she had ‘reservations‘ about the organisation UN Women, which had an involvement in the event.
Describing life working for Meghan and Harry, aides have claimed they ‘bent over backwards’ to help her when she arrived after the couple became engaged in 2017.
A source told The Times: ‘Everyone knew that the institution would be judged by her happiness’.
According to the Times their sources say two ‘senior’ members of royal staff were bullied by the duchess. An ex-employee alleged they had been ‘humiliated’.
Another aide described the experience of working for the Sussexes as ‘more like emotional cruelty and manipulation, which I guess could also be called bullying’.
Meghan Markle wore a pair of striking diamond earrings that were allegedly a wedding gift from Crown Prince Mohammed bin Salman of Saudi Arabia. She is pictured wearing them at the Grand Pacific Hotel in Suva, Fiji, on October 23, 2018, three weeks after the murder of journalist Jamal Khashoggi at the Saudi consulate in Istanbul
A spokesman for the Sussexes said in a statement to The Times: ‘Let’s just call this what it is – a calculated smear campaign based on misleading and harmful misinformation’
Staff claimed that had on had occasion been reduced to tears after dealings with Meghan and one aide told a colleague ‘I can’t stop shaking’ as they anticipated a row with the Duchess.
Meghan’s lawyers vehemently deny she is a bully and said that one person had left the job because of misconduct. The Times said it could not corroborate that claim before publication last night.
Meghan has hit back and believes she is the victim of a ‘calculated smear campaign’ by the Royal Household after it was alleged she bullied and ‘drove out’ two PAs and eroded the confidence of a third aide.
Meghan Markle’s aide Melissa Touabti (right) quit just six months after the Royal wedding at Windsor Castle in May 2018. She had also worked for Robbie Williams and his wife Ayda (pictured left)
Her lawyers said the former actress was ‘saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma’.
The finger was pointed at Meghan when a bullying complaint was lodged against the Duchess of Sussex by a senior member of Kensington Palace staff before she and Prince Harry quit as working royals, it was dramatically claimed last night.
The newspaper says Mr Knauf, who now heads the Duke and Duchess of Cambridge’s charitable foundation, seemingly acted to get Buckingham Palace to protect staff he claimed were coming under unbearable pressure from Meghan. It further claims Harry ‘pleaded’ with him not to pursue the allegations.
Sensationally, the couple’s lawyers told the newspaper it was ‘being used by Buckingham Palace to peddle a wholly false narrative’ before this weekend’s interview with Oprah Winfrey.
The Mail also approached a spokesman for the Sussexes for comment.
The Times said it was contacted by sources who felt a ‘partial version’ had emerged of Meghan’s two years as a working royal.
It makes clear they wished to tell their side in advance of Sunday’s ‘tell all’ television interview, which is likely to make uncomfortable viewing for Buckingham Palace.
The newspaper says Mr Knauf sent his email to Simon Case, then the Duke of Cambridge’s private secretary and now the cabinet secretary, after conversations with Samantha Carruthers, the head of HR. Mr Case then forwarded it to Miss Carruthers, who was based at Clarence House.
In his email Mr Knauf also made clear he was concerned nothing had been done, or would be done in future, to protect palace staff.
The Times quotes from his email, which is alleged to say: ‘I am very concerned the duchess was able to bully two PAs out of the household in the past year. The treatment of X was totally unacceptable.’
He added: ‘The duchess seems intent on always having someone in her sights. She is bullying Y and seeking to undermine her confidence. We have had report after report from people who have witnessed unacceptable behaviour towards Y.’
A spokesman for the Sussexes said in a statement to The Times: ‘Let’s just call this what it is – a calculated smear campaign based on misleading and harmful misinformation’.
The Times reported it was made in October 2018 by Jason Knauf (pictured on the Duke and Duchess’s wedding day), who worked as communications secretary to Harry and Meghan
Jason Knauf said in his email that his colleague Samantha Carruthers, the head of HR, ‘agreed with me on all counts that the situation was very serious’, but added: ‘I remain concerned that nothing will be done’.
Insiders told The Times that despite the intervention nothing was done to investigate the situation or to protect staff from bullying from senior royals in the future.
One source told The Times: ‘I think the problem is, not much happened with it. It was, “How can we make this go away?’, rather than addressing it”.
The email also described his worries about the stress the Sussexes’ private secretary Samantha Cohen was placed under. Mr Knauf wrote: ‘I questioned if the Household policy on bullying and harassment applies to principals’.
The Sussexes’ lawyers told The Times the couple remained close to Samantha today, and are very grateful for all her work them, denying she was ever bullied.
The Times claims that after the email was sent, Prince Harry had a meeting with Mr Knauf and asked him not to pursue the claims against his wife. Lawyers for the couple deny the claim, or that the meeting took place at all.
Aides say that they did more to welcome Meghan than has been publicly acknowledged and wanted to give their side of the story before her interview with Oprah is broadcast in the US on Sunday and in the UK on Monday.
Mr Knauf’s email also described his worries about the stress the Sussexes’ private secretary Samantha Cohen was placed under (pictured behind Meghan and the Queen). The Sussexes’ lawyers have said they remain close to Samantha and deny she was bullied
One source claimed: ‘Senior people in the household, Buckingham Palace and Clarence House, knew that they had a situation where members of staff, particularly young women, were being bullied to the point of tears.
‘The institution just protected Meghan constantly. All the men in grey suits who she hates have a lot to answer for, because they did absolutely nothing to protect people’.
Times sources described a ‘febrile’ atmosphere at Kensington Palace, where the Sussexes lived alongside Harry’s brother William and his family. After the 2018 royal wedding there was a split between the royal households, which was made public in 2019.
The newspaper claims that concerns over the treatment of staff, shared by both William and Harry, became so urgent that William and his aide Mr Case sped-up the split of the two households. The source said: ‘What was a long-term plan became an immediate plan’. Kensington Palace has not responded to the claims.
The Times says Mr Knauf sent his email to Simon Case, then the Duke of Cambridge’s private secretary and now the cabinet secretary, after conversations with Samantha Carruthers, the head of HR
When Meghan arrived in London she claimed to have been a good boss. People magazine in the US claimed she once paid for an ice cream stand at Kensington Palace to treat staff in February 2019.
A friend of the Duchess said that workers ‘were remarking how it was the “best day of work ever”.
Meghan’s personal assistant Melissa Touabti quit just six months after the Royal wedding at Windsor Castle in May in 2018.
The 41-year-old from France had previously worked for X Factor judges Robbie Williams and his wife Ayda Field, who she loved working for, according to friends.
‘Robbie Williams is a lively character, but she worked for him longer than she worked for Meghan,’ a friend of Melissa’s told the Daily Mail at the time.
Royal biographer Robert Jobson claimed in his book Charles At Seventy, that Meghan’s wedding preparations were so stressful that Harry became ‘petulant and short-tempered’ with members of staff. He wrote: ‘Raising his voice on occasion, Harry would insist: ‘What Meghan wants, she gets.’
Both PAs who left signed non-disclosure agreements – lawyers for the Sussexes said they had no idea about the NDAs – and believed the staff to be ‘comfortable and happy’ in their jobs.
The Times claims that after Harry and Meghan became engaged in late 2017 a senior member of palace staff warned them about the problems they may have if staff were treated badly. Meghan allegedly replied: ‘It’s not my job to coddle people.’
Friends of the couple have since explained that Meghan was not being rude, but she came from a different culture.
Defending the Duchess’ management of people, Omid Scobie and Carolyn Durand’s Finding Freedom book says: ‘Americans can be much more direct, and that often doesn’t sit well in the much more refined institution of the monarchy.’
But staff who spoke to The Times allege that it was worse than that. One said: ‘I had unpleasant experiences with her. I would definitely say humiliated.’ Another said they were ‘shaking’ and ‘terrified’ after a row about whether Meghan was told the media was attending one of her events.
Months after the wedding the couple embarked on their first royal tour, visiting Australia, New Zealand, Fiji and Tonga. When staff complained of stress it is said that a senior adviser tried to reassure them by saying: ‘You are dealing with a very difficult lady’.
Meghan’s lawyers have said that their client had been distressed by negative press stories about her while living in the UK and her friends became ‘rightly concerned for her welfare, specifically as she was pregnant, unprotected by the institution and prohibited from defending herself’.
But aides trying to defend themselves before Sunday’s Oprah interview, have described bending over backwards for her as soon as she arrived. They also revealed that she was asked if she wanted to continue acting or working in the film industry, such was the clamour in the Royal Household to keep Harry’s new wife on side. But Meghan politely declined.
An insider with knowledge of the conversation told The Times: ‘The entire place, because of everything about her, and because of what Harry’s previous girlfriends had been through, was bending over backwards to make sure that every option was open’. Another source told the newspaper: ‘Everyone knew that the institution would be judged by her happiness’.
Meghan’s lawyers say she had left her life behind in the US to support her husband and work with him on charitable work and joint passion projects. The Finding Freedom book the couple deny collaborating with, says: ‘Nothing could convince Harry that some of the old guard at the palace simply didn’t like Meghan and would stop at nothing to make her life difficult’.
Responding to this allegation, a source told The Times: ‘The way I see it, their view of not getting institutional support was that they were not getting permission to blow up the institution’s relationships with the media’. The Sussexes’ lawyers denies these claims.
Another insider claimed that staff were panicked when there were rows with the Sussexes, because it was considered so unusual in the royal palaces.
‘When someone decides not to be civil, they have no idea what to do. They were run over by her, and then run over by Harry. They had no idea what to do’, the source said.
A spokesman for the Sussexes said in a statement to The Times: ‘Let’s just call this what it is — a calculated smear campaign based on misleading and harmful misinformation. We are disappointed to see this defamatory portrayal of The Duchess of Sussex given credibility by a media outlet. It’s no coincidence that distorted several-year-old accusations aimed at undermining The Duchess are being briefed to the British media shortly before she and The Duke are due to speak openly and honestly about their experience of recent years.
‘In a detailed legal letter of rebuttal to The Times, we have addressed these defamatory claims in full, including spurious allegations regarding the use of gifts loaned to The Duchess by The Crown.
‘The Duchess is saddened by this latest attack on her character, particularly as someone who has been the target of bullying herself and is deeply committed to supporting those who have experienced pain and trauma. She is determined to continue her work building compassion around the world and will keep striving to set an example for doing what is right and doing what is good.’
Buckingham Palace declined to comment when contacted by the Mail. The duchess denies bullying and her lawyers stated that one individual left after findings of misconduct.
The spokesman for the Sussexes said in a statement to The Times: ‘Let’s just call this what it is — a calculated smear campaign based on misleading and harmful misinformation. We are disappointed to see this defamatory portrayal of the Duchess of Sussex given credibility by a media outlet.
‘It’s no coincidence that distorted several-year-old accusations aimed at undermining the duchess are being briefed to the British media shortly before she and the duke are due to speak openly and honestly about their experience of recent years.’