REVEALED: The four things you cannot return to Bunnings if you ‘change your mind’
- Bunnings Warehouse has revealed the four things you can’t return to store
- Chain has a flexible returns policy where customers are eligible for a full refund
- But there are four types of items that are not covered under its returns policy
- The items include toilet seats, custom-made products and tinted paint
Toilet seats, custom-made products like kitchen bench tops or roller blinds and tinted paint are among the items Bunnings shoppers can’t return if they simply change their minds.
The Australian hardware chain has a flexible returns policy where customers are eligible for a full refund or exchange as long as the products are unused, in original packaging and in saleable condition.
But there are four types of items that are not covered under its returns policy – including toilet seats due to health reasons.
Toilet seats, custom-made products like marble kitchen bench tops and tinted paint are among the items Bunnings shoppers can’t return if they simply change their minds (file image)
‘Unfortunately we cannot offer a change of mind refund or exchange on the following items: Custom-made products, any product/s specifically cut to size at your request, toilet seats, if packaging has been opened, and tinted paint.’
The retailer noted customers can return the items if they are ‘faulty, not fit for purpose or do not match the sample or description’.
One Bunnings employee urged shoppers to always measure their space first before purchasing a toilet seat from the shelf.
‘The only thing I remember declining to refund are toilet seats out of the packaging,’ they wrote in a Reddit thread.
But there are four types of items that are not covered under its returns policy – including toilet seats due to health reasons (stock image)
Custom-made products such as marble bench tops cannot be returned to stores (stock image)
The policy comes just years after the warehouse delighted shoppers with its ‘Perfect Plant Promise’, which allows shoppers to return their dead plants to its stores within 12 months of purchasing them.
The special consideration is given to any person who buys a plant – but it dies within the first year.
‘All our plants are guaranteed for 12 months, so if you’re not 100 per cent happy, return your plant (with receipt) and we’ll refund it,’ the policy reads.
The plant promise excludes seedlings, which include flower and vegetable seedlings as well as potted colour (bloomers), which are short-lived plants that are not expected to live for more than three to five months in the garden.
‘As such the Perfect Plant Promise would not apply to these plants,’ it said.