Starbucks’ mobile app went down for Americans heading to work on Friday, less than a day after it dropped it’s new holiday menu.
Downdetector, which tracks app and website outages, reported that more than 2,500 customers were complaining about issues with the app since about 7:00am ET.
The outage has spread across the US, affecting customers in major cities like New York, Dallas, Washington, DC and Boston.
Issues first started on Thursday when Starbucks released it’s holiday menu containing fan favorites like its Gingerbread Oat Milk Chai and Peppermint Mocha.
Although the company said it had resolved the app’s outage, customers were outraged when they still couldn’t access it a day later.
‘Could you please get it together?’ one person wrote on X.
‘Day number two of this nonsense of having to stand in line to order my coffee like a peasant because your app is broken.’
Starbucks customers complain that they can’t order on the mobile app
The Starbucks app won’t allow customers to view it’s new holiday menu or select a location to order from, leaving many wondering how they’ll get their caffeine fix when they’re pressed for time.
‘Can’t select a store to order at, menu isn’t there,’ one enraged Starbucks customer complained on DownDetector.
‘I want to see what new holiday drinks they have but I can’t because I can’t select a location,’ another customer wrote.
When a customer complained on X that she couldn’t access the Starbucks app, the company responded, saying it is ‘currently experiencing a temporary outage of the order-ahead-and-pay feature in our app.’
Starbucks added on its customer service account: ‘We continue to welcome and serve customers in our drive-thru and in-store.’
The Starbucks app has gone down for customers across the country including those living in Boston, Dallas, Chicago and DC
However, customers argued that they don’t have time to go inside and order and expressed disappointment that they can’t get their much-desired holiday drink.
‘Is the Starbucks app seriously down again?’ one person wrote on X, adding: ‘I can’t handle any more disappointment this week.’
Another person said despairingly that they just wanted to order their holiday drink, while another commented: ‘Starbucks app is down and all I wanted was a peppermint cold brew.’
Starbucks spokesperson Jaci Anderson told DailyMail.com that the outage was a short-lived issue and the mobile app is now back up and running at 100 percent functionality.
The company introduces it’s new holiday menu every November, and this year debuted three new items including the Cran-Merry Orange Refresher and the Cran-Merry Drink.
It also announced that it’s dropping the add-on price for dairy milk alternatives which is driving a surge of customers who wanted to try the holiday drinks without paying an added fee.
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