Commonwealth Bank customers have had their credit balances wiped in a major digital blunder that has affected thousands of Australians.
Credit card histories vanished from the bank’s online systems at around 8am on Wednesday morning, according to Aussie Outages.
Home loans, travel money card accounts, payments using BPAY and personal loans also appear to have been affected.
‘None of my credit cards are showing up in Netbank and none of the scheduled transfers (including wages for my staff) were processed overnight,’ one customer said.
Commonwealth Bank customers have had their credit balances wiped in a major digital blunder that has affected thousands of Australians (stock)
‘Just tried to pay the mechanics to pick my car up – thanks cba I had to transfer money from my savings instead of use my credit card so now I’m overdrawn- no doubt I will get a charge for that,’ another wrote.
The Commonwealth Bank confirmed the outage and said it was working to fix the problem.
‘We’re aware some customers may be experiencing intermittent issues with NetBank, CommBank app and CommBiz,’ the Bank said, according to news.com.au.
‘We know that some merchant terminals are also impacted. For our customers impacted by this issue we are sorry, please be assured we are working on this as a matter of priority.’
More to come.
Advertisement