A deaf man was refused service at a Burger King drive-thru in Dublin, Ohio.
Video uploaded to YouTube shows the interaction between the deaf customer and the Burger King employee.
The deaf customer, who filmed the interaction and uploaded it to the Internet, wrote: ‘I went to the Burger King drive-thru in Dublin, Ohio. I am deaf and so I pulled up to the window.
‘Then the manager said he was refusing to serve me and I had to leave without any food.’
A deaf customer at a Dublin, Ohio Burger King drive-thru was refused service on September 22
The deaf customer filmed the interaction and wrote of it: ‘I went to the Burger King drive-thru in Dublin, Ohio. I am deaf and so I pulled up to the window. Then the manager said he was refusing to serve me and I had to leave without any food’
It appears that the refusal resulted from a misunderstanding that occurred at a previous point in the drive-thru queue.
The deaf man pulled up to the drive-thru window awaiting his order, but his order was not ready while the order of the individuals behind him was ready.
‘We have a order already,’ the employee says. ‘If you had blew your horn or something, we didn’t know, we kept on asking.’
This might signal that the Burger King employees asked the man for his order through a drive-thru intercom, but he did not hear them because he was deaf.
The employee continues: ‘We did not know you was deaf we did not know you couldn’t hear.’
The employee tries to signal to the deaf customer to leave the queue. At various points throughout the two-minute video, car horns are heard.
Finally, the employee, who claims to be able to read sign language, refuses the deaf man service.
His justification for doing so is that the deaf man allegedly told the people behind him, in sign language, that he cared neither about them nor about their order.
The video’s uploader indicates that the incident occurred on September 22. The video was uploaded to YouTube on September 29.