Fines: Eon customers who switched supplier or ended contracts did not get final bills within six weeks, as required
Power firm Eon Next has agreed to pay out £14.5million after ‘unacceptable’ failures to provide final bills and refund credit balances to almost 250,000 pre-payment meter customers, the energy watchdog has said.
A billing system error between February 2021 and September last year meant people who switched supplier or ended contracts did not get final bills within six weeks, as required.
Many faced financial difficulty as energy prices, soared.
Eon Next failed to give compensation payments of £30 or £60, while 100,000 customers were not told of remaining credit – worth £51 on average – and did not get refunds.
Each customer affected is set to receive an average of £144 after Eon agreed to pay £14.5million in compensation.
Beth Martin, at Ofgem, said: ‘During a period where households have been facing a cost-of-living crisis, it’s unacceptable that consumers did not receive refunds for credit that was owed to them.’
Eon self-reported the error, and has agreed to write off debt held by almost 150,000 customers who closed accounts.
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