A TUI customer who spent £4270 on an all-inclusive holiday claims he was served ‘raw’ food and had to pay an extra £700 just to feed his family.
Lee Hurren, 51, says food at the four-star Hotel Labranda Riviera Marina in Playa del Cura, Spain was so awful the hotel’s own chef sent him to a nearby restaurant.
Mr Hurren, of Waltham Abbey, Essex, was on a seven-day holiday with his six-year-old daughter and four friends in July to celebrate his 50th birthday.
Pictures from the break show the pink, uncooked chicken he and his family were allegedly served.
Other images show peeling decking around the pool with loose nails, broken toilet seats and cracked patio slabs.
Lee Hurren, 51, says food at the four-star Hotel Labranda Riviera Marina in Playa del Cura, Spain was so awful the hotel’s own chef sent him to a nearby restaurant
A raw chicken breast that Lee Hurren, of Waltham Abbey, Essex, claims was served to him at the Hotel Labranda Riviera Marina in Playa del Cura in Spain
Pictured: Hotel Labranda Riviera Marina in Playa del Cura in Spain
Mr Hurren says that when he arrived at the nearby restaurant, the owners ‘laughed’ and said ‘loads’ of people had been sent to them by the hotel due to the number of complaints.
He also claims his daughter was ‘excluded’ from the children’s club because it only catered for French children and he could not join in with activities at the French-owned hotel.
Furious, Mr Hurren took to social media to complain to the company after being unhappy with their initial response.
He posted photos of the hotel with the caption: ‘This is the so called 4* hotel that we went on for my surprise 50th birthday.
‘Served raw pork and chicken. Bare wires hanging out the wall. Decking falling apart and nails sticking out.
‘And you’ve got the cheek to offer us vouchers as compensation. I would never use this company again. I will see you in court.’
Mr Hurren (pictured) was on a seven-day holiday with his six-year-old daughter and four friends in July to celebrate his 50th birthday
Speaking today, he said: ‘The food was so bad, we ended up having to pay and eat out. I had to pay out over £700 for food.
‘My six-year-old daughter was served raw chicken and pork. The chicken nuggets were still frozen.
‘When I complained to the chef, he gave me a menu for a restaurant up the road, said tell them I sent you and you will get discount.
‘Because my daughter is so fussy with eating I had to go there every lunch time to get her chicken nuggets.
‘The restaurant just laughed because they said he sends loads of people there because they are all complaining about the food.
A picture taken by Mr Hurren from the hotel shows a toilet seat off its hinges
Another image shows cracked tiles on the floor of the hotel in Spain
‘For three days we were excluded for any of the activities because we were English. There only started to include us when I got talking to a different rep.
‘We had bare wires exposed in the room. There was no handle on the patio door just a bit of sharp metal.
‘The decking around pool was falling apart with screws sticking up and cracked tiles.
‘I’m very angry, disappointed and my partner was in tears. I would never use or recommend TUI again.
‘We sent three emails of complaint and they ignored all of them and only replied back once ABTA got involved.’
A spokesperson for TUI said: ‘We are so sorry to hear of the Dante party’s experience and understand that this would have been disappointing.
We inspect all the hotels we offer in terms of safety, hygiene and comfort levels and they are regularly audited to ensure they meet industry standards.
We have been in touch directly with Ms Dante to apologise and have offered a gesture of goodwill which unfortunately has been declined.
We always encourage our customers to share their experiences with us and take all feedback very seriously.’
Mr Hurren was part of the Dante party, according to TUI.