Last week we temporarily disabled some of our ads tools following news reports that slurs or other offensive language could be used as targeting criteria for advertising. If someone self-identified as a ‘Jew-hater’ or said they studied ‘how to burn Jews’ in their profile, those terms showed up as potential targeting options for advertisers.
Seeing those words made me disgusted and disappointed – disgusted by these sentiments and disappointed that our systems allowed this. Hate has no place on Facebook – and as a Jew, as a mother, and as a human being, I know the damage that can come from hate. The fact that hateful terms were even offered as options was totally inappropriate and a fail on our part. We removed them and when that was not totally effective, we disabled that targeting section in our ad systems.
Targeted advertising is how Facebook has helped millions of business grow, find customers, and hire people. Our systems match organizations with potential customers who may be interested in their products or services. The systems have been particularly powerful for small businesses, who can use tools that previously were only available to advertisers with large budgets or sophisticated marketing teams. A local restaurant can shoot video of their food prep with just a phone and have an ad up and running within minutes and pay only the amount needed to show it to real potential customers. Most of our targeting is based on categories we provide. In order to allow businesses – especially small ones – to find customers who might be interested in their specific products or services, we offered them the ability to target profile field categories like education and employer. People wrote these deeply offensive terms into the education and employer write-in fields and because these terms were used so infrequently, we did not discover this until ProPublica brought it to our attention. We never intended or anticipated this functionality being used this way – and that is on us. And we did not find it ourselves – and that is also on us.
Today, we are announcing that we are strengthening our ads targeting policies and tools.
First, we’re clarifying our advertising policies and tightening our enforcement processes to ensure that content that goes against our community standards cannot be used to target ads. This includes anything that directly attacks people based on their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender or gender identity, or disabilities or diseases. Such targeting has always been in violation of our policies and we are taking more steps to enforce that now.
Second, we’re adding more human review and oversight to our automated processes. After manually reviewing existing targeting options, we are reinstating the roughly 5,000 most commonly used targeting terms – such as ‘nurse,’ ‘teacher’ or ‘dentistry.’ We have made sure these meet our Community Standards. From now on we will have more manual review of new ad targeting options to help prevent offensive terms from appearing.
And third, we are working to create a program to encourage people on Facebook to report potential abuses of our ads system to us directly. We have had success with such programs for our technical systems and we believe we can do something similar with ads.
We hope these changes will prevent abuses like this going forward. If we discover unintended consequences in the future, we will be unrelenting in identifying and fixing them as quickly as possible. We have long had a firm policy against hate on Facebook. Our community deserves to have us enforce this policy with deep caution and care.
Source: Sheryl Sandberg’s Facebook