- Health chiefs blamed ‘human error’ at a hospital morgue in South Wales
A family in Wales cremated the body of a stranger after bungling hospital staff gave them the wrong body.
Health chiefs blamed ‘human error’ at a hospital morgue in South Wales, which left a grieving family in shock.
The body was collected from the morgue at the Grange University Hospital in Cwmbran in South Wales and a funeral service was held at the Sirhowy Valley Crematorium.
The health board later discovered the mix-up and had to break the news to the family.
The family then had to hold a second funeral for their recently deceased relative two weeks later.
Health chiefs blamed ‘human error’ at a hospital morgue in South Wales, which left a grieving family in shock
Its chief executive Nicola Prygodzicz has met with the family who went through the ordeal of holding two funerals in a fortnight
The person wrongly cremated had no known living relatives according to the Aneurin Bevan University Health Board in South Wales.
Its chief executive Nicola Prygodzicz met with the family who went through the ordeal of holding two funerals in a fortnight.
She said: ‘We are utterly heartbroken about what has happened to the family and we take responsibility for this isolated incident.
‘No words we can say, or actions we can take, can put this right.
‘We are deeply sorry, and our thoughts and full support remain with the family.’
A spokesman for the crematorium said: ‘We do not have permission to provide any comments without the consent of families.’
It is understood that the cost of the second funeral is being met by the health board.
Prygodzicz added: ‘We would also like to reassure the public that this is an exceptional case.
‘We identified this mistake through our own processes and after an initial review we are confident that this is down to an isolated human error.’